---
product_id: 70145956
title: "If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently"
price: "€ 45.23"
currency: EUR
in_stock: true
reviews_count: 12
url: https://www.desertcart.fi/products/70145956-if-disney-ran-your-hospital-9-1-2-things-you
store_origin: FI
region: Finland
---

# If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently

**Price:** € 45.23
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
- **How much does it cost?** € 45.23 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.fi](https://www.desertcart.fi/products/70145956-if-disney-ran-your-hospital-9-1-2-things-you)

## Best For

- Customers looking for quality international products

## Why This Product

- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Description

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently [Lee, Fred] on desertcart.com. *FREE* shipping on qualifying offers. If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently

Review: Insightful Connection Between Disney and Healthcare Service - Fred Lee does an excellent job of rethinking what “customer service” really means in the healthcare setting. Drawing from his own experience with Disney and as a senior hospital executive, he highlights how both hospitals and theme parks ultimately provide an experience, not just a service. I appreciated the way he broke down why many standard hospital service initiatives fall short, and how true patient satisfaction comes from culture, consistency, and human connection rather than checklists. The “9 ½ principles” he outlines are practical, memorable, and applicable not just to healthcare leaders, but to anyone working in patient care who wants to build trust and loyalty. Pros: Clear, relatable examples from Disney and healthcare Challenges common assumptions about service excellence Practical principles that can be applied in real-world settings Inspiring perspective for leaders, clinicians, and staff alike Cons: Some examples lean more toward leadership-level challenges rather than front-line staff issues Best suited for those interested in healthcare administration and culture change This book is an engaging and thoughtful read that reframes patient care through the lens of experience. If you’re looking for new ways to inspire staff, improve patient satisfaction, and create a lasting culture of excellence, Fred Lee provides both the vision and the tools to get there.
Review: GREAT! - Item was as described. Would buy from seller again!

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | #130,042 in Books ( See Top 100 in Books ) #18 in Hospital Administration (Books) #35 in Health Care Delivery (Books) |
| Book 1 of 1  | Fred Lee’s If Disney Ran Your Hospital Healthcare Excellence Series |
| Customer Reviews | 4.6 4.6 out of 5 stars (978) |
| Dimensions  | 5.5 x 0.5 x 8.25 inches |
| ISBN-10  | 0974386014 |
| ISBN-13  | 978-0974386010 |
| Item Weight  | 11.2 ounces |
| Language  | English |
| Print length  | 216 pages |
| Publication date  | January 1, 2004 |
| Publisher  | Second River Healthcare |

## Images

![If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently - Image 1](https://m.media-amazon.com/images/I/412h3LTwKML.jpg)
![If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently - Image 2](https://m.media-amazon.com/images/I/51+ce1d2yKL.jpg)
![If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently - Image 3](https://m.media-amazon.com/images/I/518C55i4RGL.jpg)
![If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently - Image 4](https://m.media-amazon.com/images/I/51X4YMfegPL.jpg)
![If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently - Image 5](https://m.media-amazon.com/images/I/51bUdevA8YL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ Insightful Connection Between Disney and Healthcare Service
*by K***N on August 29, 2025*

Fred Lee does an excellent job of rethinking what “customer service” really means in the healthcare setting. Drawing from his own experience with Disney and as a senior hospital executive, he highlights how both hospitals and theme parks ultimately provide an experience, not just a service. I appreciated the way he broke down why many standard hospital service initiatives fall short, and how true patient satisfaction comes from culture, consistency, and human connection rather than checklists. The “9 ½ principles” he outlines are practical, memorable, and applicable not just to healthcare leaders, but to anyone working in patient care who wants to build trust and loyalty. Pros: Clear, relatable examples from Disney and healthcare Challenges common assumptions about service excellence Practical principles that can be applied in real-world settings Inspiring perspective for leaders, clinicians, and staff alike Cons: Some examples lean more toward leadership-level challenges rather than front-line staff issues Best suited for those interested in healthcare administration and culture change This book is an engaging and thoughtful read that reframes patient care through the lens of experience. If you’re looking for new ways to inspire staff, improve patient satisfaction, and create a lasting culture of excellence, Fred Lee provides both the vision and the tools to get there.

### ⭐⭐⭐⭐⭐ GREAT!
*by A***R on January 22, 2026*

Item was as described. Would buy from seller again!

### ⭐⭐⭐⭐ Thought provoking, but leaves readers in the "how trap" the closing pages warn of
*by M***T on November 30, 2011*

This is a great book for anyone in a service industry to read. It's thought provoking and clearly organized with a number of illustrative examples and stories. The writing is by no means literary, but it is not poorly written. It has real substance which sets it apart from many similar books. Although the vignette in each chapter are helpful, at times they are verbose and so numerous as to obscure the central teaching of any given chapter. The book would be better if the "human interest stories" were cut back significantly. The substance/rules/"things" are really tools for thinking about the problems you face when running a hospital and striving for service excellence, rather than implementable solutions to those problems. This is both the book's greatest strength and greatest weakness. The author closes by cautioning readers not to fall into the "great ideas but how do I implement them" trap. This is sophomoric. Although no reasonable reader will expect tailor made solutions, trimming the gratuitous congratulatory mentions of various nurse managers and spending more time on the details underlying their success would have been helpful. Bottom Line: Good use of money and time, would recommend. Cliff Notes: - What people believe is more important than the truth - Organize around courtesy not efficiency - You want loyal patients (5/5) not satisfied (>3/5) patients - Experience is king, A fancy coffee shop can sell a cup of coffee for more than a dinner and more than the cost of raw materials - Find people who intrinsically want to do well and tap into that desire. You can't use extrinsic motivate to make them care. - Habits are the best intrinsic motivation, imagination and willpower of less effective, compliance is least effective.

## Frequently Bought Together

- If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
- Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
- Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)

---

## Why Shop on Desertcart?

- 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016
- 🌍 **Shop Globally** — Access 737+ million products across 21 categories
- 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price
- 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members)
- 🔒 **Secure Payments** — Trusted payment options with buyer protection
- ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews

**Shop now:** [https://www.desertcart.fi/products/70145956-if-disney-ran-your-hospital-9-1-2-things-you](https://www.desertcart.fi/products/70145956-if-disney-ran-your-hospital-9-1-2-things-you)

---

*Product available on Desertcart Finland*
*Store origin: FI*
*Last updated: 2026-01-29*