HP Officejet Pro 8000 Wireless Printer

I am an IT professional and work on equipment like this everyday. I was replacing a Dell P720 so just looking for a basic printer that would look nice in the desk area by eliminating cords. Well, the price was nice and shipment from Amazon good. The machine comes with TONS of print cartridges and was easy to put together. The main negative for me was there is a horribly placed "duplexer" in back that you MUST have plugged in at all times or print jobs will fail. This thing sticks out about 5 inches from the back of the printer, so you will never be able to place this machine flush against a wall. For me this was bad as it just doesn't look as nice as one that would sit in a corner flush to a wall.Secondly, the wireless. Good and bad news. Bad news = I spent about 90 minutes trying to get the stupid HP software to set up my wireless for me but it kept failing with indecipherable errors. I was about to give up and return it when I decided to delete the HP set up and just set it up through Windows default printer set-up. Doing it this way, the wireless works perfectly. Thinking I fixed it, I tried the HP software again, and it still was failing and would break the wireless. SO, I gave up on the HP software and just did it through Windows and have left it alone and it works just fine. Bottom line, don't bother with the HP software and do it through Windows if you are doing wireless.Printing is much quieter than my old printer, quality is good, and it looks nice. However, I wouldn't buy it given a second chance due to the inability to sit flush on a wall and the goofy HP software.One other tip, through the end of the year, HP is doing a "Trade up and Save" rebate where you can get $50 back on this printer just by mailing back your old printer (doesn't even have to be working AND they give you a pre-paid label).

This printer replaced an at least 10 year old HP deskjet. My use is mainly printing in B&W draft mode, with occasional color pages or color photographs. Once it starts printing it goes blazingly fast, but it does take a little longer to start printing than most printers - a small liability to me. So far it has been very economical of ink. As other rating have shown, the B&W quality is excellent and the color quality is very good - good enough for me in printing photographs. While the setup was not very complicated, it did take a long time. But there is one thing to be aware of, which related to my setup and might relate to yours. I connected the printer via cable to my computer (desktop), but wireless to my wife's (desktop). My setup went smoothly, but to connect wirelessly one first has to connect the printer via a cable (supplied) to the wireless computer. After setup is complete, one disconnects the cable and the wireless connection works very well. However, I didn't know about the cable to the wireless computer. So after setting up the printer to my computer, I had to disconnect all the wiring, move the printer to near the wireless computer, then do the wireless installation, disconnect the printer, move it back to near my computer, and rewire it (no new setup needed). Of course, if the wireless computer had been a laptop there would not have been any issues.Overall I am extremely pleased with this printer's performance and would recommend it to anyone.

I tried two of these. The first one had defective print heads. I had only printed out about ten pages when I first noticed issues in two of the test patterns on the Print Quality Diagnostics Page. HP phone support person was friendly and patient, but in retrospect it shouldn't have taken an hour of running the same two cleaning routines before she declared it defective. This was a huge waste of my time, not to mention paper and ink. HP offered to send new print heads, which were back ordered. Instead, I returned it to Amazon for a replacement (though the printer was back ordered too).When I first noticed the print problem, it was the weekend, and I decided to try email support and then call phone support on Monday just to cover my bases. It took them several days to reply to the email, and not only did the tech guy not answer my very-clearly-worded question, but he recommended cleaning the print heads manually - on a brand new, hardly-used printer. I think he was way off because neither the PDF manual, online support documents, or phone support person ever suggested this.The print heads seemed OK on the replacement printer, but the bottom was getting cut off of a document I was printing - a promotional flyer with text on a colored background with a 1/4" margin all around.The first time I called HP, the Mac support person said it was surely a problem with the document and never considered that it could be a printer limitation. So I spent hours checking and rechecking print settings, doing test prints of the PDF from Adobe Reader and from Apple's Preview, as well as from the original document in Apple's Pages app. I even re-made the flyer from a blank template in Pages in case I'd made some kind of formatting error (I hadn't).Eventually, I found the answer tucked away in the Officejet 8000 Pro's PDF manual - which, by the way, seemed hastily written and poorly organized. I discovered that while Windows users can have a minimum margin of 3.3 mm all around a letter-sized document, for users of Mac OS X, the minimum BOTTOM margin for all media (except envelopes, and, according to the manual, Hagaki and Ofuku Hagaki, whatever they are) is .47 inch (12 mm). So, since I'm a Mac user, I'd have to re-design the flyer to adjust to this limitation. (Borderless printing was only available for photo paper).This little nugget of info was absent in the specifications page at the HP web site. And it's easy to miss if you view the User Guide PDF in single-page mode: The table showing minimum margin specs is at the bottom of page 21, but there's no footnote or asterisk to warn you there are exceptions on the next page.I called HP today to verify that the manual - not the web specs - was correct, and the support person said it was an inherent limitation to the part of the Mac OS printer software written by Apple. He said that ALL inkjet printers from ALL manufacturers have the same limitation in Mac OS. I found that hard to believe...So I checked the specs on an Epson printer - the Artisan 710 - and they said that the 3 mm minimum margin all-around was the same for both Mac and PC. I called Epson's sales department and tech support department and they confirmed this. I emailed the PDF of my document to a Mac-user graphic artist friend who has an Epson Stylus Photo and when she printed it out, the bottom wasn't cut off. So HP was just wrong about it being an inherent limitation in Mac OS X.Yes, I could just redesign the flyer with bigger margins, but at this point, I'm fed up with HP.PROS: If you don't mind the margin limitations, or you're on the Windows platform, you don't need to print photos, and you don't get a lemon, then the Officejet Pro 8000 is probably a pretty good printer. I had no problem with the quality of prints from Sibelius (music notation) and text documents, and it was fast. As of this writing, neither Canon nor Epson offers a comparable single-function inkjet with automatic duplexing and wireless connectivity.CONS: Margin limitation on the Mac (see above); manual is poorly written; tech support was exasperating; questionable quality control, at least in my experience. Setup went smoothly with the first one, but with the replacement, the HP Setup Assistant told me that my wireless password had been accepted, but then the printer failed to connect. After retrying several times, I eventually figured out that in fact I'd entered the wrong password, so it seems that the HP setup software is flaky - it can tell you the password was accepted when it wasn't.UPDATE 5/20/10: I decided what the heck, I'll send a message to HP's president through their web site, describing my exasperating experience. The next day I received a phone call from a woman named Pat at HP. The usual corporate apologies, spoken in a monotone, sounded like she was reading a script - which she quite possibly was. I started to explain my issue, and she stopped me and asked if I'd returned the printer, as advised by their support rep. I said yes, I had, but that's not the whole picture. I tried again to tell my story, and she interrupted and said, in a brusque tone, 'your comments have been forwarded to the appropriate parties'. It seemed as if her job involved following a flow chart: Did customer follow support recommendations? If yes: read 'thank you' boilerplate and end call. Might as well have been a robo-call.Unfortunately, there are few options out there if you want a single-function printer for the Mac OS that does automatic duplex, wireless, and focuses on document rather than photo printing. I tried a Canon i4700, and even though I'd only paid $35 for it on sale at Fry's, I returned it: The Canon's quality for text and color illustrations was worse than my 10-year-old HP Deskjet 970Cse, which still works fine but is slow. I bit the bullet and bought a new cartridge for the old HP to hold me over.