Polycom Soundpoint Pro SE-220 2-Line Conference Phone with Caller ID, Call waiting Mute, Speed Dial, LCD Display

Simple: I read the previous reviews. I understand some of them, but ALL of the negatives are personal quirks.Example:1. I cannot read the display. The display does not flip up--it's flat.2. Wouldn't work with the lifter. Dummy, you didn't install it right.3. I could hear background noise. It only costs $150-$200--it's not a $600 Polycom or $1200 system. Get over it.Look, I work 12 hours a day on the phone as a PM. The phone is great. It's simple and it acts like a ~$200 phone. It's not a $1000 phone nor is it the BEST I've ever heard (those do cost $1000 or more) with drop down mics, noise cancellation, etc.I personally have 1 complaint about the whole system: There are a ton of cords. If you are using this at home, it will add some series cords to your desktop. Meaning, 1 power cord, mutiple phone cords, headset and/or blueotooth headset and lifter (those have additional cords).BTW, if you are going to buy a bluetooth headset system (I got the Plantronics headset) = GET LIFTER, YOU NEED IT.

Do not buy this product. It will disappoint you. I bought the product 1.5 years ago and it is already not working. There are 2 phone lines on the product. When trying to use the first line it shorts out the phone line. My $35 phone works fine on the line and my Polycom can not get a dial tone. After a while the line just says "Please hang up and try your call again...". Even when this phone was new the speaker phone part was good, but others can not hear you. When I tried using the handset everyone would complain that they can not hear me on that either. Technical support at Polycom is terrible. They charge $35 just to talk to you after the first year. I wasted the $175 and am down to one line.I have had the phone for over 4 years now and the second line just stopped working. It is going to the garbage pile now.

I looked at all brands, tried out a few, solicited Facebook and LinkedIn for recommendations before finally ponying up the money for this phone. Boy am I glad I did! The phone works great, is very easy to use, sound quality is excellent. I use it almost daily when I am not on the road and the volume control, mute button, dialing, and headset function are all as good if not better than my phone at the office. I strongly recommend this phone to someone who uses a deskphone in a home office at least several times a week. Conference calls are now much easier and higher quality, more difficult to tell that I am not in the office.

I work for a large company, but I am home office based. Our corporate offices use polycom so when I was ready to for a new phone I looked for that brand. I am really happy with this phone as it solved a lot of the problems I have had with other products. When using the handset I hear no static at all (which is amazing as my other phones always had a light hum in the background), the speakerphone is far superior to any home model I have used (not as good as the polycoms in my offices, but still quite good), and this phone works well with just one phone line (that's all I need). I have found that lots of other home office phones have all sorts of blinking lights and LED screens flashing "NO LINE 2" if you only plug one line in. The only things I don't care for (but they aren't that big of a deal after getting used to them) are: (1) if you are talking on the handset and then want to put the phone on speaker, I normally click the mute button FIRST then push speaker, then set the handset back down in the base. If you do that with this phone, the mute button turns itself off after you return the handset to the base- so you just have to press mute again. (2) the phone lies flat so you can't really see the LED screen unless you lean over it or prop it up with something, (3) the buttons are pretty loud, but no one is trying to take a nap in my office so it doesn't really matter. Overall, I think this is a great choice for a home office phone.

Overall this phone looks nice and looks professional, but its performance could be matched by other consumer-level phones with similar if not more features. I hooked mine up immediately after receiving it (the day before the date of this review) and made my first call using a headset. As another reviewer experienced, I heard feedback of my own talking through the ear piece. This is something I never experienced with the same headset plugged into my 2.4Ghz Uniden handheld phone. Polycom describes the speakerphone this way: "SoundPoint? Pro SE-220 seamlessly integrates handset and headset telephone functionality with crystal clear, hands-free voice conferencing in an elegant personal business phone. .... Polycom?s Acoustic Clarity Technology enables callers to speak when they want without clipped sentences and one-way conversations that are common with ordinary business speakerphones." I didn't find this to be the case consistently. During the first moments of my first speakerphone call, there was clipping/reduced quality on both ends. However, this can be expected and the Troubleshooting section of the Soundpoint manual explains that the phone must adjust and to give it a few moments. In fact, I found this to be the case, on MY end. After several moments, the quality of sound/voice call through the speaker was very good. However, the sound quality on the receiver's end stayed poor. I was told that I sounded muffled and that while longer sentences came across fine, any short sentences or one-word answers were clipped. There was also a huge difference to my call participant when I picked up the headphones or handset. This call was over 5 minutes and I would expect the "adjustment" time per the manual to be much less than this. Also, it did not matter whether I moved the phone closer or farther away, or talked more directly into the microphone. On the other hand, several calls since then were of much better quality and the people on the other end thought that it sounded better than a typical, cheaper (e.g., non-Soundstation type) speakerphone. However, they could still typically tell that I was on speaker. I was initially very disappointed in this phone and even processed a return for it as "defective." However, I may just keep it after all - it's not a "bad" phone. Otherwise, if you're willing to chance or accept the performance, the phone looks nice, the buttons are layed out nicely, and the features seem pretty easy to use. Just keep in mind that you should not expect, to any realistic degree, that this phone will provide the quality of a Soundstation, or perhaps not even of a Voicestation. My understanding is that one can pick up a new Uniden 2.4 Ghz phone from some places for about $100, that comes with several handsets with speaker capability. That might not be a good solution for you, but I'm just highlighting that this Soundpoint is certainly not the be-all and end-all of SOHO business speakerphones. You may be very happy with this one, but you should look at all options: Don't necessarily buy this phone due to the Polycom name or your positive experiences with their high-end products. -2 Star for poor headset performance (surprisingly, with a Polycom headset). The phone has a built-in amplifier, but I can't find a way to adjust it. -1 stars for inconsistent speakerphone performance (+1 for speaker on the phone end, -2 for performance on the receiver's end)

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