JLL Velox 2 Exercise Bike for Home Use, Stationary Bike with Electronic Magnetic Resistance, App Compatibility, Indoor Road Training Bike, 130kg Max User Weight

Assembly was straight forward but there was a creaking which I found to be coming from the pedals. A quick squirt of GT85 resolved this (other squirty lubes are available).I bought this back in November 2022 so I've had chance to fully evaluate it. The bike is smooth running with seamless gear changing either by the control panel or the buttons representing front and back gears on the handlebar. It is quiet and is very steady even when standing up and pedalling hard.Works well with Kinomap but not tried it with Zwift.Minor niggles:• The distance field only goes to 99minutes, come on guys, hours, minutes, and seconds please.• Uses different heart rate monitor to the JLL Ventus 3 Air RowerIndustry Wide Niggle is the lack of compatibility between sports kit. This is NOT just aimed at JLL but the whole of the sports equipment industry. Any HRM should be able to talk to any exercise machine. My Garmin watch can transmit my heart rate but neither the bike nor the rower can receive it. I feel that my watch should be able to receive metrics such as distance, speed, cadence, power etc. sent from the bike. Technically this should not be so difficult, so maybe it all comes down to spotty marketing executives!

**** I WILL NEVER AGAIN HAVE ANYTHING TO DO WITH JLL FITNESS LTD ****Here’s why …Headlines:1. The drive belt WILL wear out after approximately 50 hours of cycling.2. The display is very old fashioned looking and the clock loses approximately 7 seconds per hour.3. The bike is difficult to assemble and some items, such as the handlebars, are ill fitting (working loose after almost every ride).4. Customer service is absolutely awful; a seeming unending 'team' of highly skilled charlatans will pretend not to receive your emails, flout UK consumer law, cajole you into accepting their shoddy product or to accept a reduced-value refund.5. If you do make a purchase, be prepared to fight tooth and nail to get your money back.Details:I bought the Velox 2 through Amazon in December 2022. I used the bike every day, riding on average 20 miles on each outing. There are 24 gears on the bike. I used the JLL programs, which are quite ‘hilly’ and was initially relatively pleased with the workouts and the robust nature of the bike. However, after about six weeks the belt began to slip on the high inclines — usually this would get better after about 10 minutes (due, presumably, to the belt warming up and regaining some purchase), but after another week, gears 21–24 became inoperable. Another week, and gears 18–24 were redundant … and so on. In the end the belt was slipping at gear 8 and the bike was completely useless.In the meantime, following the online instructions from Amazon, I of course contacted JLL at the first signs of belt problems. I heard first from Amber who explained that JLL would replace the bike free of charge. A positive start. However, on short reflection it seemed obvious that the problem would only recur six weeks after taking charge of a new bike. I then asked Amber two questions: (1) how much for a new belt? (2) Instead of a new replacement would JLL simply give my money back?Amber said that a replacement belt would be £19.99 and added that JLL would provide instructions for the tricky replacement operation. To the question of a refund Amber said, "We would be unable to offer a full refund due to you being out of your 60 day returns period.” This was an incorrect statement — easily checked by looking at the 2015 UK Consumer Act. I pointed this out to Amber and was passed on to … Rob.Rob (and subsequently Sarah) seemed to excel in ignoring the content of my emails, making up their own rules, and denying those clauses (in the 2015 Act) relevant to my claim. They simply batted back my emails with blunt refusals to do anything other than deny my consumer rights.In short, I purchased the bike for £503, it failed after six weeks’ use. JLL offered a part refund of £400 or a replacement bike. However, the hidden cost of a replacement bike is the purchase of a replacement belt every six weeks — so that’s another 8 belts every year (£160) — no thank you! There followed in excess of 60 emails back and forth. In the end I was so brow beaten and intimidated by JLL’s staff (Rob in particular) that I suggested calling it quits if JLL would agree to £450 as a refund. JLL agreed to this, picked up the bike and (eventually) refunded £450 to my account. At this point I contacted Amazon to point out the awful and traumatic experiences I have had with JLL. To Amazon’s great credit (despite JLL’s Stacey, who adopted a last-ditch attempt at blatant lying in order to convince Amazon that JLL should hang on to the remaining £53 of my money) they promptly put JLL in their place, refunded me all outstanding fees and sent a withering email to JLL. I do sincerely hope that Amazon look at all the online reviews regarding JLL (and their awful products) and simply drop them from their catalogue.I gave the overall rating as one star because that's the minimum possible (and one too many).**** I WILL NEVER AGAIN HAVE ANYTHING TO DO WITH JLL FITNESS LTD ****

Cheaper with JLL directly