JuraENA 4 Automatic Espresso Machine (Nordic White)

The Good: This machine makes very good espressos to allonges for a semi-automatic coffee maker. It is still lacking in flavor and texture to what I make in my real espresso maker and that is to be expected with the pressurized basket it uses. Nevertheless it is extremely convenient and I don't always have time to make espresso (this machine is also way cheaper than a real espresso setup). For most people the quality of the drinks this makes will be some of the best they have ever had. I roast my own coffee and I am obsessive about coffee. I have tried every method of coffee brewing and most days I use the Jura. This isn't my first Jura, I also own the older ENA 9 and this machine makes better espresso than the ENA 9 probably due to the newer PEP feature and updated grinder (maybe a 15% improvement/increase in flavor from the older model).The Bad: This machine always leaves grounds in the machine that don't make their way into the grounds catch box. Both of the ENA 4 machines I had left excess grounds in the machine like this. I had to send my first machine back after 2-3 months because water stopped flowing through it, I think grounds got stuck somewhere despite me keeping up with cleaning and descaling. If you like dark or even medium-dark roasted coffee (anything with visible oil on the bean) this machinewill not work for you! Dark beans will cause issues with the brewing chamber which will render this machine useless very quickly. Our older Jura can use medium-dark roasts I just have to manually clean it in addition to the cleaning programs every 6 months. We've had our older Jura since 2015 and we've pulled over 12,000 shots through it with minimal issues (my wife still uses it daily).Overall it makes good espresso for a super-automatic but isn't without it's flaws. If it stands the test of time I would recommend it if you don't like darker roasts. As an added note if you want to optimize the quality of the drinks from this machine, you need to adjust the grinder to suit the beans you are using. Make sure to always adjust the grinder while it is grinding, otherwise you may damage it.

it's really hard to clean the brew group. whatever they have in their default automatic cleaning is not enough. impossible to keep it clean on the long run. 2-year warranty helps, but when it's over I'm going to throw it away, the quality of the coffee drops dramatically over time. Water filters are crazy expensive, and chemicals for cleaning are crazy expensive as well.

I had heard great things about this product and know someone who loves their Jura (not this model). I decided to give it a try. Machine’s initial setup does not work per the instruction manual & same for multiple videos online. I gave customer service a call for assistance, waited a long time and got someone who had no interest in helping. I asked him to transfer me to someone else and he responded “there is no one else.” After we hung up, I researched Jura’s customer service to find a concerning number of one-star reviews and many complaints. That’s unacceptable for a $1000 machine.The product itself:- Good taste.- It produces a rather small cup (even upon selecting the larger cup option/coffee option), so you wind up drinking a lot more caffeine if you keep brewing additional cups.- I saw one video where the coffee comes out steaming. Mine was warm but not hot.SummaryPerhaps a pricier model is better. But it’s the same customer service number for everyone, so keep that in mind. No one answers the phone at their corporate offices in New Jersey either.I would recommend passing on this product.

Love my new machine. Have been purchasing Jura coffee makers for 20 years. Love the new look, small footprint and white color. Makes great coffee. Only downside is you can’t get a full cup of coffee. To fill up a regular coffee cup I have to enter 1 coffee followed by 1 espresso size. I needed to study product details more carefully before purchasing but will make due. This particular model does not come with a milk steamer. It’s not an issue for me but something to keep in mind in you prefer steamed milk.

While this machine is more expensive than buying a capsule-based Nespresso machine, the savings from being able to use your own beans make it well worth the investment. You can expect a bit more maintenance effort in having to dump out used grounds periodically and empty the drainage pan - but overall it’s minimal compared to something more hands-on like the Breville Barista machines. I’ve heard from friends that their Jura machines tend to last a very long time. Too soon to rate reliability, but I’m certainly happy so far.My only gripe is that the clearance for your cup is quite low, if you tend to use tall cups you’ll have to brew into something shorter and dump into your preferred cup.