Mueller Premium Espresso Coffee Maker with Milk Frother, Coffee Grinder, 15 Bar, Stainless Steel, Standard and Bottomless Portafilter, Multiple Filters, Temp Control, Complete Barista Kit

I really wanted this to work and was so excited when it was delivered. Packaging was high quality, further reassuring me this was a good quality product. The 1st and 2nd espresso were delicious! The 3rd espresso (2 hours later), the grounds would not drop. I cleaned the grinder exactly as instructed, replaced all parts and it still would not drop the grounds. I took everything apart again and put back together 3 more times before it FINALLY dropped grounds. The grinder continued to preform poorly with ground coarseness consistency and amount of grounds dispersed. Clearly I got a defective machine, or the grinder is actually a piece of junk. I wanted a replacement to see if it was just a defective item I received, but there was no replacement option, only refund. So I’ll never know if I just so happened to receive a defective machine or if they’re are all junk.UPDATE: I changed this from 1 star to 5. The seller reached out to me and offered to send me a replacement - which is what I was hoping for initially. They have the most awesome customer service!! This product is solid, and of good quality and easy to use. I am VERY pleased with the replacement, after initially receiving a defective item.

Good coffee machine who wants to start an espresso with their day. Easy to use from beginner to the experts. Price is much affordable to most people. Can be easily cleaned.

The media could not be loaded.  I purchased this product and initially placed a bag's worth of espresso into the bean hopper - filling up the hopper on two separate occasions. I didn't have any issues with that whole bag of espresso beans. Then I refilled the hopper with another partial bag of espresso beans and after about two different grinds, or two espresso shots, it started to cease dropping ground espresso beans from the hopper. I cleaned out the hopper like the manual instructs you to do but to no avail. Mueller customer service which was really nice and helpful did send me another espresso machine. As soon as I placed the espresso beans into the NEW espresso machine ( All this consisted of was me placing the hopper onto the espresso machine and then pouring the beans into the hopper) I attempted to perform a single grind of espresso. The new espresso machine began to grind the coffee and yielded around 7 grams of espresso. I thought "yes, it's working!" and then I selected the single grind one more time because I was using a double shot filter. When I selected the single grind again the new espresso machine started giving me the same issues as the defective espresso machine previously - the coffee would no longer drop from the grinder into the portafilter. So after one single grind of espresso from the new machine it has started doing the exact same thing as the previous one. I'm trying to decide whether to even bother contacting customer support for a new one or just asking for my money back. Like a lot of people I purchased this espresso machine through a deal from instagram user mik.zenon. I tried to upload two videos but it would only let me upload one. The video uploaded is the replacement machine Mueller sent me after the grinder stopped working on the first machine. This video shows what happened after I performed one successful grind using the replacement espresso machine.

I’ve only had this machine for a few weeks, and I do want to add the disclaimer that I got it at a significant discount (there was a promotion to purchase for a low price when it was first added to Amazon so the product could rack up reviews), but I have to say I really do like the machine so far.The instructions are confusing, yes. But once you read through them a few times and figure out how everything works, it’s a breeze.I’ve always loved espresso and cappuccinos, and I have no experience whatsoever with brewing espresso myself. But after two quick YouTube tutorials, I feel like I figured it out pretty well and the machine is simple to use and clean.The machine works very well, is a nice addition to my countertop due to its sleek design, and produces a pretty high-quality product. Even though I got this on sale, I would consider the retail cost to be on par with the quality of the product you receive (I could just never justify spending a few hundred bucks on a coffee machine lol!)Overall, I think this is a great little espresso machine. Not too big, refined and sleek design, seems to be very well-built, and produces what seems to me, as a pretty high quality, home-brewed espresso.If anything of concern comes up, I’ll be sure to update my review. But the machine does come with a one-year warranty so if there is an issue I’ll be sure to update my review with the customer service experience as well.Very happy with this purchase!!!

3か月も買えないと使えない保証期間がなくても修理できない自分でメーカーに連絡するしかないメーカーの電話は外国人なので非常に面倒だこのメーカーは日本にはないので、修理できないAstoryJPの返信:弊社はメーカー様より購入した商品をAmazonにて販売しておりますが、 保証書に関しては関与しておりません。 Amazon上で弊社が対応できるのは、到着後30日以内の商品になります。弊社ではお客様とメーカー様との仲介は行っておりません。だから気をつけて買ってください本当にどうしたらいいか分からない助けて欲しい。。。