Pourover Coffee Maker

The coffee maker is excellent and works very well. Very durable and nice looking. Someone accidentally threw away the basket trivet. I contacted SYBO Kitchen customer support, and they offered to send us a replacement for free. Very pleased.

I purchased this machine August 22, 2024. I love this machine. I really love it. so easy to make a pot of coffee and since there are 3 of us needing one in the morning it is the perfect coffee machine. I had a slight problem due to my lack of understanding the simple maintenance to keep the machine working properly. But the customer service I received has been outstanding. I emailed them and they have been beyond helpful! Most companies you have no luck with customer service but with this company they have gone 200% to help me. I love this machine and love the customer service I have received. Thank you SYBO! Cindy

It’s honestly been one of the best purchases for our kitchen. Even though it’s labeled “commercial,” it fits fine on our counter and looks sleek with the stainless steel design. It’s super easy to use—just pour the water in the top, add your grounds, and it brews pretty fast. The two glass carafes are a huge plus. We use one for regular and one for decaf, or just keep a backup pot ready during brunch or family gatherings. The warmers do a great job keeping everything hot without making it taste burnt. Cleanup is straightforward, and the machine feels solid and well-built. If you’ve got a coffee-loving household or like to host, this is definitely worth the investment. It’s more efficient and dependable than most standard home coffee makers I’ve owned.

This coffee maker worked great every day at our c-store for more than a year. When the bottom burner stopped working, I called Sybo customer service and discovered the product is warranted for 2 years. They gave me simple instructions and offered immediate response and product replacement.

We ordered this coffee maker for an office to replace the Bunn that we had. We wanted a Bunn, but their pricing has doubled in the last few years and I don't have the budget to spend $500 on a coffee maker for the office. Anyway, I would steer anyone looking at this coffee maker away. It takes over 30 minutes for this coffee maker to brew 1 pot of coffee. It is ridiculously slow!

This is definitely a Great machine for making large quantities of coffee, as well as keeps both pitchers warm. It's fast, makes your coffee to the perfect temperature and keeps it there. It also feels like a quality strong item made from metal not just like a plastic one that feels all flimsy. Extremely simple to use and not overcomplicated with a a lot of buttons like similar items. We use it in our office to every day and we love it.

This coffee machine, while a little slow to make coffee (15 minutes for a full pot) has worked well. That is until this morning, when I added water, it came pouring out the side and bottom of the machine. It will no longer hold any water. What a mess. I bought this machine in September 2024 and make on average one pot a day. Updated: SYBO replaced the unit with a new one. This one is working great so far, still a little slow, but it works properly.

Very slow for a restaurant