Euhomy Self Cleaning Bottom Loading Water Cooler Dispenser, with UV Lights, Stainless Steel Water Cooler for Home, Office, Living Room, 3 Or 5 Gallon Bottle, 3 Temperature Settings, Black

When we got ours and tested it, there was a bunch of particles floating in the hot water. I contacted the company. They told us to flush it out. We tried, but it still had particles in the hot water. They sent us a new one and it seemed to work for about a year Then the light started to flash which was caused by a bad UV bulb. They supplied us a new bulb then a month later the light started to flash again and there was no water coming out. I tried to contact them on the phone and after the prompts and sitting on hold, it hangs up on you. I contacted them again via email and they said they cannot help us and I should call an appliance repair service.

The Euhomy brand water cooler is a great product. The dispenser has 3 temperature settings with Cold water that needs no ice. It has room temperature water and the hot water is great for making tea, Coco and ramen noodles in seconds. It's a beautiful water cooler too. The black and stainless steel goes great with all my kitchen appliances. There customer service Euhomy is excellent. I reached out to them recently And a very kind and considerate representative named Taryn contacted Me on the same day I contacted them. There in the process Now to handle my situation and I truly appreciate there kindness and understanding to make sure my situation is properly handled. I also purchased other Euhomy brand products and I am a happy consumer. Thanks kindly John Adams Weston Florida.😁

I bought this unit Aug 13th... ot was easy to set up, but a few weeks ago the indicator lights started constantly blinking..which is not supposed to happen. I messaged customer service and Zeti was very responsive, they gave instructions on how to fix with clear directions sent.. we communicated for a week and they sent me a new unit which unfortunately it was damaged...I reached them again and they gave a solution..im just waiting on response as of today.. If anything this company has A1 customer service. I would buy from them again...

Shipped very well protected and arrived ahead of scheduled. So far working great, easy to use and set up! Glad I purchased it. UPDATE: 5/2022: Changing my review. Here I am 1 year and 4 months later and the motor that pumps the water up from the bottle to the reservoir just went dead for no reason. I see some reviews here questioned quality now I know why? Looked and worked well at the beginning but to have it go dead on such a critical part just over a year later is disturbing. I regret not having spent a little more $ and gotten a better quality item! UPDATE: 1/28/23 - I contacted the vendor shortly after I posted last update and they replied with various instructions to resolve the issue. To their credit they did respond, however I was on several business trips back to back and couldn’t attend to this for about 2 months. While on travel I did look up YouTube videos and while I could not find one that specifically addressed this model upon my return I attempted and successfully resolved the issue. My diagnosis: some sort of vapor lock, for lack of a better descriptive term. By removing some of the small hoses from the pump and intake hoses with a clean sterilized small brush I clean them out and the hose connections and carefully placed them back ensuring they were snug. When I plugged it back in it worked and has since to this date with no issues. (Side note: I still would like to learn how to replace the UV bulb which I’m sure won’t last forever.) But all is ok to date. Note: Best practice don’t let it run very long with an empty bottle, quickly unplug and change it out, I suspect the air it sucked in contributed to the problem. Overall changing my rating to 4, they were responsive I just didn’t check back here regularly but I feel we would have reached a similar conclusion and resolved it, but it would have taken a lot of back and forth.

The first one they sent to me was defective but the support sent another one out quickly