Where is the main part of the massage?

Lower back, neck and shoulder. The shiatsu massage rollers are fixed, please place the massager in the correct direction.

How to get softer massage experience?

Well, the shiatsu massage has low/medium/high intensity. But if you have sensitive body and even the low one is strong for you, you can put down the detachable flap that is designed for reducing intensity.

How to deal with malfunction such as suddenly stop working or fail to work?

1.Device may have been in use for 30 mins. Auto-shut-off function activated. Just resting the unit for 15 mins. 2.Check if adapter is plugged into socket and adapter output is connected to device power inlet wire.

PLEASE NOTE: This massager is a SPOT massager, the roller will not move up and down.

The massager roller do not move up and down.

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