Question 1

Does your "490 Promise" REALLY offer unlimited, unconditional lifetime replacement, even to Pro users? What's the catch?

Accepted Answer

Yes. No catch. Free or 50% replacements. As a pro, you can buy unlimited pool nets, handles and rims @ half of retail & keep them in the truck for quick swaps. Pool owner part/tool replacements are free & unlimited via a 2 min online auto- claim.

Question 2

Is it really that easy to replace the handle, rim or net of the ProTuff pool leaf rake? I know what other kits are like.

Accepted Answer

Yes. Our Poolympics tradeshow competitions prove it. Dozens of pro users have fully disassembled and reassembled our pro-grade modular pool cleaning net in well under 2 minutes for the competition. We're confident any other pool pro can do the same.

Question 3

Do you actually cover "wear and tear" as a result of standard usage, even for Pro users? Nobody does that!

Accepted Answer

We do! Of course, regardless of how durable our pool leaf nets, brushes and poles are, they aren't indestructible, especially in a professional setting. We cover "wear & tear" so you can be more profitable & successful - and need more of our tools :)

Question 4

How difficult is it to file a claim or for Pros to buy replacements? How does it work if I have a problem?

Accepted Answer

As a pro, just login and buy as many replacement parts as you like @ 50% of retail. Throw 'em in the truck for quick swaps. Pool owners just file the automated online claim. Your part or tool shows up a few days later - at no cost.

Question 5

Can I use this swimming pool net for cleaning with my current pool pole? Do I need your pole for my new skimmer net?

Accepted Answer

You most likely can use your current pole. If you own a standard pool pole, which generally has an inner diameter of 1 1/8 - 1 1/4", then the ProTuff heavy duty pool leaf net should attach with no trouble. If not, you're covered by the 490 Promise.

ProTuff 490 Promise 17.5in Pool Silt Net 6 Pack, Fine Mesh Bulk Case

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