is this just the poles or does the hook come with it?

This is just the extension package.

What does soft hook and wheel mean?

It is a softer touch pad and wheel vs the first iteration which was aluminum.

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Item Weight	16 Pounds
Maximum Height	48 Inches
Load Capacity	350 Pounds
Additional Features	Lightweight
Color	Blue and Yellow
Material Type	Aluminum and Plastic parts

The GoatSteep Assist Roof Ladder Compact Goat (Compact)

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