Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Having never been in customer service before, this type of book is a gem for me. I'm naturally the type that loves to help my customers and make them happy, but it is extremely difficult for me since I never know what to do or say to make it come across as such. Though some may be common sense, the subtle tips are equally as important. I want to ensure customer satisfaction and this book is the way to start. It is a great foundation, and already, I'm seeing improvements in my dealings with customers. Structure is logical. Simplified key points and summary at end makes it easy to take in the whole chapter and recall later.

This is a very good book if you have no idea about customer service, however if you are already in the field and looking to enter the next step i suggest you look elsewhere. It was a great book for me though as i had no idea about customer service.

Easy to use and I've already recommended it to others. I used much of the material for a refresher course for my team,

incredibly helpful for anyone working in customer service at whatever level. This will keep you from blowing a gasket when customers derail you. It is a good read to find focus after burnout I have found.

This was my first eBook experience, which was nice having it on my phone, but in class everyone else had the actual book. So good & bad, but everything was good with the book itself :)

I have been using b this book for my customer service training with my new hired customer service agent. This book made my life so easy and it is easy, practical and detailed. Thanks Renee.

The book is great.. Easy to follow and keeps me thinking "of course". I work as the Assistant Manager for Customer Services at a Bank and will definitely use the book in my training

I'm very headache about our customer services and looking for the big movement. It starts with training and this book help me so much. Thank you so much

This book is an easy read, interesting, helpful to anyone wanting to learn about customer service training. Well worth the buy. It arrived in excellent condition, good value for money.

Good basic stuff

Just opened the book and the content does not match the title , very disappointing

great stuff

Very useful content for my training needs. To the point, straight forward and very easy to relay to my retail and customer service workforce groups. Practical and targeted!!