IKTCH 36-inch Wall Mount Range Hood 900 CFM Ducted/Ductless Convertible, Kitchen Chimney Vent Stainless Steel with Gesture Sensing & Touch Control Switch Panel, 4 Pcs Adjustable Lights

We purchased this hood after purchasing a different model from the same company that just didn't work out. Their customer service for that return was exemplary. No problems at all. We ordered this model, hoping it would solve our ceiling height issue and wasn't sure of the look as it is a bit hunkier and the chimney is bigger, but now that it is up, it is just fine. I will say that the first delivery of this version came quite scratched and really dirty. Upon speaking with customer service many times, their reasoning of it happening during shipping didn't really make any sense. I'm pretty sure I know a unit that looks used or repacked vs. new. Anyway...that was returned and we re ordered crossing our fingers. The current unit came, and looked good. Oddly, the interior of the packaging was completely different, but just like the previous two hoods, the outer box was a hot mess of tears, crushed corners, etc., but the interior packing is substantial and seems to protect the unit quite well. (this is why I absolutely swear that the second unit had attempted to be installed and repacked. Hand prints, rag smears, interior scratches, etc.) Not the fault of the mfgr, if someone dishonestly repacked and returned. Sooooo...our hood is up, and looks beautiful and works wonderfully. Third time was a charm, I guess. I must say that through our trials, customer service reps went out of their way to correct each issue. I would, without a doubt, purchase from them again, and recommend them based on just how hard they try to resolve any issues.The hood is very nicely made, is very powerful, not unusually noisy, the lighting is awesome and you just can't beat the price. The hand gestures and remote are just icing on the cake. If you are looking for a range hood, this is the one. Why pay triple the price at retail?? Note* If the had gestures aren't your thing...just cover up the sensors with a piece of black adhesive vinyl. Easy solution.Don't mind the unfinished backsplash...we are still under construction. I wanted to show the hood in all of it's glory.

I ordered this product about 6 weeks before it was due to be installed. After installation we notice some problems with the blower motor. It rattles and it vibrates quite a bit on 4 (highest setting). This is on an inter wall of the house and it vibrates so much that pictures on the opposite side of the wall shake. Also, the touch buttons for on/off and lights do no respond every time you touch them. Sometimes it takes 5-6 touches to get them to work. :(I have reached out to the companies customer service twice via their web site but no responses. And, the product return window closed before it was even installed.UPDATE: IKTCH support was fantastic. They got back to me and Emma worked with me for a couple of weeks then they just sent a NEW replacement hood. After a couple of weeks we got the new one installed and it works great. No vibrations at all. Emma, thank you. All is now right with the world (or at least the kitchen) :)

The package (big box) came damaged on all edges but all inside was well protected and in good shape. I converted mine for ductless, it works well. Complaints are the low speed is too high, the gesture control is too sensitive. I put a tiny piece of black electrical tape over one eye (there are two, left and right) so it does not see my head as a gesture when I move past it doing stuff in the kitchen or while cooking. After living with the thing turning on and changing speeds for a few days, I decided the gesture feature was one innovation seeking a use that requires more attention than just touching the control panel to get the result I want. I might try a few layers of scotch tape to see if I can reduce sensitivity that way and still use the feature but since touch controls are so easy to use, may I will wait to waste time on this when the weather is bad, I am incredibly bored or fall down drunk and hit my head so hard I forget I have other things I could be doing. Gesture control is obviously a good idea for kids and dogs. It does not work reliably with spouses in my experience, creating other complexities and even discord. I think vent hood operation is one which probably does not need it either and in fact, is a questionable choice for its application.A secondary beef is the icon for the lights looks like an icon for settings rather than a light but not a big deal. You learn it quickly and that's that. The product installed pretty easily and works great, looks like quality.You may need to cut down one of the vertical duct covers (chimney) to get a fit if your ceiling it's an in-between height, I had to with a height of 7' 11". The two chimney pieces nest and since the lower sits in a recess in the hood base, making a precise measurement requires installing the whole system and making your measurements and marks while in situ. The reason for this is that when you hang the hood you do it with the duct chimney pieces on it (in place), then slide the upper into position up against the ceiling attach bracket and screw into place. I had to try it once to see how it is going to work, I hadn't done one of these before. To me it was pretty simple adding only about 15 minutes or so to hang it, measure and mark and pull it all down for the cut. The overall job took me a couple of hours, the 120vac wiring was all set before hand.I cut the stainless using a fine tooth carbide sawzall blade (ear plugs). Getting through the wrapped stainless edges of the duct covers is not viable with a shear. I put a couple layers of blue painters tape on it to protect the surfaces to make the cut. I should have left the protective covering on it for the cuts but you cant easily mate the two and position them for measurement with the covering on, the two will not slide easily. It will take you a half hour with a heat gun or torch to get the protective plastic off all the pieces, not much fun but it is better to get the unit in prime shape rather then having to use 200 and 400 sand paper to restore the finish, which works.Seeking replacement carbon filters is easy so far on Amazon and other sites at about $20 per. The motor side (left as you face it) of the fan cage does not have a carbon filter so I cannot advise if this will become a failure mode for the motor unit due to grease ingestion or if this is an engineered induction point to increase flow with the other side impeded by the charcoal filter. The lighting provided is adequate, I would prefer a little more candle power. Main grates install at a funny angle as per the minimum instruction set, I determined this is for great drainage to the rear of the unit.Overall I would buy again. I have only a few hours of operation on it at this time so I have no opinion on longevity.

I’d give this hood vent a 10 if I could! It’s FANTASTIC!!I needed some help with the controls and reached out to manufacturer tech support. They were prompt in responding and sent me a video to show me how to work it. I absolutely love this range hood and it’s company!I will recommend them to everyone!

I bought the range hood almost 4 years ago. It has been working wonderfully until recently it shuts off when I use all the burners and cook constantly for long hours.I texted the customer service. The customer support personnel, Yuki, answered my message promptly even during her bedtime and on a holiday. Her communication is very clear and concise. She offered to mail me a free control board. I hope it will solve my issue after the replacement.Update: I replaced the control board, it works great now. Thank you, IKTCH!