Is this bag leakproof?

I've never spilled anything inside, but the sweat from the ice walls stay inside. I absolutely love this bag... The stuff in the two outside compartments have always stayed completely dry.

What is the warranty?

THEY DO have a “warranty” of some kind. Arctic Zone customer service is amazing. Just visit their website and there’s a warranty request form there. I know because I just submitted a claim a week ago (for a 3 year old lunchbox I had from them i loved and was on its last legs), and they just sent me THIS titan lunchbox free of charge. I didn’t even have my old receipt. Just sent some photos of how crummy it was and they sent another. Amazing service.

How do you remove the ice walls?

I am having the same problem. I do not have the ability to unzip or remove the ice walls from this bag

How are you supposed to freeze the ice packs if they don’t come out of the lunch box?

There are zipper pockets that hold the 3 ice packs. Just unzip ‘em and remove them for freezing. The zippers are on the outside of the pack, so you don’t even have to open the bag to get at them.

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Description

🥗 Chill in Style, Lunch Like a Boss

CARRY YOUR WAY - Versatile design lets you carry horizontally, vertically, over the shoulder, or clip to your backpack
ICE WALLS INCLUDED - Three reusable Ice Walls fit snugly in designated pockets to keep your lunch perfectly chilled all day
NO MESS NO STRESS - Leak-proof lining with Microban protection prevents odors and stains, making cleanup effortless
EXPAND YOUR LUNCH GAME - Expandable from 126 oz to 219 oz — pack more, snack more, conquer your day
STAY CHILL STAY FRESH - SuperFoam insulation + Therma-Flect barrier locks in cold for up to 6 hours, or chilled for 12 hours*

The Titan High Performance Fridge Cold Expandable Insulated Lunch Pack in Olive Green features advanced SuperFoam insulation combined with a Therma-Flect radiant barrier and 3 reusable Ice Walls to keep food fridge cold for up to 6 hours or chilled for 12 hours. Its leak-proof lining with Microban protection prevents odors and stains, ensuring easy cleaning. The lunch pack expands from 126 to 219 ounces, offering versatile carrying options for professionals on the go.

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