BOBLOV KJ21 32GB Body Worn Camera, 1296P Body Worn Camera, Support Memory Expand Max 256G, Outdoor 8-10Hours Recording Police Body Cam Lightweight and Portable, Clear Night Vision (32GB)

This is an updated review from my first review that was a 1-start ONLY because the device didn't work due to memory card defect. However, upon connecting with customer support about the issue, they quickly sent me a replacement device and that one worked as advertised. I tested the device from full charge, running non-stop video/audio, until full dead. I checked the video quality and audio quality. Here are my results. Video is about as best you can do for 1080p. For accountability in assisted living situations, like mine, it records everything no problem. For an impressive 10 hours, 25 minutes before dying. The software automatically increments the breakpoints at around 1.2gb per file. Total of about 40gb per 10 hours, 25 mins. The audio is good for other people. For the person wearing, its almost over modulated due to mic sensitivity. So no need to wear it close to neck. Maybe mid chest is good enough. Plug in to computer to pull files. They read well. But biggest plus is customer service. Having a product like this, you want someone to be able to replace if you need to submit warranty issue especially in assisted living. we dont have time for delays, so i appreciate them being on top of things. So, i updated my review to 5 star mostly due to customer service, and of course the device does work as advertised.

UPDATE: Camera USB socket was defective. No ability to charge camera. Replacement was sent immediately upon filing claim. Got it the next day. SO, if something goes wrong the remedy is prompt. to the buyer's favor. Highly recommend this product.This camera represents what is obviously R&D at its best. I bought the prior mode and used it for near a year. It crapped to bed at the USB input point. The USB on this model has been changed to a Micro (wider all around design of plug) from the thin Macro. The internal memory of the prior was is actually an SD micro card that plugs into an on PC board socket then held in place by a sticky tape strip. This updated camera features a SD micro card slot that is accessible just like most electronic devices. The battery is for more lasting. And the function buttons! Like the playback control buttons being located just below the video screen. The side function buttons are recessed and surrounded by molded in plastic in shape of the buttons. This protections from the buttons being pressed accidentally. This model is waterproof. I use it as a body came for my service dog. We are out in all types of weather conditions. In closing this review, I offer what could be the best endorsement. Spent a week in Lake Placid NY beginning day after thanksgiving. Snowed all Friday with temps dropping to 22 F. My dog and I ran through fresh fallen snow. The camera got covered and extreme exposure to moisture, cold and vibration. This camera made the cut and then some. I recommend this model of camera.

Out of the box, camera worked great with basic setup. The problems started when trying to complete the entire setup and customize some of the features. First, I needed to contact support because the menu settings in the camera did not match what they were listed as in the (very minimal) user manual.I contacted support with questions regarding the meaning and use of the specific menu items I was seeing. The reply was that these menu functions did not exist and I was to send pictures of the menu screens as I saw them. After sending the pictures, I was informed that a firmware update was needed. Support sent a copy of the .bin file for the update and I updated according to their instructions. (This exchange took 2 days.)[NOTE: Since support is overseas, a "round trip" message takes about 24h. This gets extremely frustrating when the response from support is one suggestion or one question.]After the firmware update, the camera would not power on at all. It appeared to be bricked. Support suggested trying to power on the camera with it plugged into power. I replied that I had done that already and it did not help. I still had a bricked cam. (Another 2 days worth of emails.)Finally, this morning, support told me to ship the cam back to them (and pay for shipping) and they would send a replacement. No thanks, I'll just return through Amazon and order a cam from another manufacturer.How could the manufacturer not have any idea what menu items were being displayed on their cams? Knowing the extended turn around times for U.S. customers requesting support, how could they settle for one sentence responses that were, more often than not, questions, rather than provide a list of things to try to get their product working?It's sad because this was a fair priced camera with decent reviews. However, it appears that this may be old stock that no one currently working at Boblov is familiar with. I'll be upgrading before even my first chance to take this camera into the field.Poor camera, poorer support.EDIT: After my initial review, customer support stepped up. Upon returning my cam through Amazon, they reached out to make things right. They sent me (expedited) a KJ09 body camera which is a VAST improvement over the KJ21. It's sturdier, has a charging dock with extra battery, and most of all, it WORKS!I've updated the stars on this review accordingly. The KJ21, at best, was two stars. The KJ09, standing alone, would be five stars. If you get bitten by a Boblov product, know that the company will do what they can to make it right. Therefore, based on support going above and beyond, I've upgraded this review.