Brio 520 Bottleless Water Cooler Dispenser with 2 Stage Filtration - Self Cleaning, Hot Cold and Room Temperature Water. 2 Free Extra Replacement Filters Included - UL Approved

Our business purchased the Brio Self Cleaning Bottleless Water Cooler Dispenser with Filtration with the hot/cold feature for our team breakroom and they have loved it! The filtration works great making our city water tastes clean and fresh. The hot element is amazing, especially for hot cocoa or making oatmeal. After having the unit for two years the water spouts all of a sudden stopped passing water through, therefore we contacted Brio who helped us through some troubleshooting and a system reboot. However, it did not resolve the issue. We have replaced filters on schedule and kept the unit in a protected area. The unit only came with a one year warranty but Brio has stood behind their product and is willing to replace it! This kind of customer service and product support deserves a shout out and recognition that shows they stand behind what they manufacture and sell. Even outside of that, this unit is well worth it's cost!

The media could not be loaded. Consider what you get, it is a very good value. The unit looks sharp and came with extra filters (2 sets total). A basic installation is straight forward, in my case I opted for a more complex install. Excellent functionality to satisfy a water fussy person like me. As far a noise level, my unit has a very acceptable, I would say low noise level, zero disturbance positioned next to the pantry just outside the kitchen.

I bought this Brio 520 Bottleless Water Cooler very recently, on May 22, 2024. Because of my job maintaining facilities, I am very knowledgeable about many things related to plumbing and electrical work. When I installed this bottleless water cooler in the kitchen, it did not produce any hot water. Although it produced cold water well, no hot water came out.Additionally, water was continually leaking from the drain plug, which made me curious. I asked myself why water was continuously coming out of the drain plug since the device did not have a reverse osmosis system, which would need to bleed out the wastewater through the drain plug. I raised these issues with Brio Customer Support. They told me to reboot the device by leaving it unplugged for two hours and then restarting it. However, this did not work, and the customer support staff could not explain why water kept coming out of the drain plug even when the device was not in use.As a result, I returned this product on June 6, 2024. I was really disappointed with this product. Unfortunately, there are not many reasonably priced water cooler brands available. Some brands, like Elkay, are overpriced and do not have the function of producing hot water. Until I find a good product that works properly, I may still be stuck with defective products due to limited brands and price constraints.From my observations, Brio and Avalon seem to be the same company. Even though they have different names, products, and websites, I am quite sure they are the same company based on the design, function, and structure of their devices. Some companies use this strategy to sell more products. Nevertheless, I reordered the Brio 520 Bottleless Water Cooler, hoping it will not have any problems.Hopefully, my experience will be helpful to future customers.

I recently got the Brio Water Cooler Filter, and it's awesome! Super easy to install and fits perfectly. Right away, the water tasted so much better, clean and crisp with no weird smells or flavors. This filter really does a great job. Even after using it a lot, it's still working great. Totally worth the money for such an upgrade in water quality. Highly recommend and will definitely buy again!

This is a great machine. I did the research first and this is exactly what we needed. It does connect to an existing waterbl line. I was a plumber years ago and I did install for quite a few years in residential and commercial buildings. This was very easy to install. We did have a bad valve and the quick connect was not giving a proper seal. We called customer support and they were amazing! I explained everything and he wasnt aware that I used to be a plumber but he never hesitated in the call. After a great attempt to troubleshoot, he stated he would send us the part free of charge. I got an email a couple hours later that FedEx had picked it up. Its here now two days later and installed. Works like a charm. The valve is not a common issue based off of reviews and in my years of plumbing, there was always the one off situation where a quick connect would just not work. This is not on Brio. Love this water cooler and the customer service that came alone with it. I highly recommend this product.

The machine works great but we did have 1 issue when we got it. You must remember to drain drip pan and don't let it overflow or it will drip on the sensor inside. When this happens, sensor thinks there is a leak and unit will not work. We called customer service and they made us aware and now we drain daily since this is being used in an office and we have no problems since.