No software, no user guide and no asseble instructions in the delivery. please send them asap. tnx

Hi USB flash is sent with the package. There is software and user guide.

How I can have technical support?

Yes. mail to joanie12316@126.com

Can I use Microsoft word to create a document and formatting?

No, you can not use Microsoft Word to operate the Robot plotter. You can use most vector based drawing programs, but they will need output reformatting to work. This machine was designed to use Inkscape Drawing program. It is freeware and does support most other formats for conversion. It does have a built in word program for writing .

What is your return policy?

Lifetime service guide. One year warranty. Return every part and send to specified address, full amount will be refunded.

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✍️ Draw Your Future with Precision and Style!

BUILT TO LAST - Durable metal H-bot frame offers stability and smooth motion for flawless plotting every time.
PLUG PLAY CONTROL - USB connectivity guarantees hassle-free integration with your laptop or PC—no extra batteries needed.
PRECISION MEETS POWER - A spacious A3 metal work area ensures your designs come to life with exacting detail.
DIY ENTHUSIASTS DREAM - Almost pre-assembled with a clear guide, perfect for creators who love hands-on innovation.
LIFETIME SOFTWARE SUPPORT - Stay ahead with continuous updates and expert support, ensuring your plotter evolves with your projects.

The iDrawHome A3 Work Area Metal Drawing Robot Kit is a high-precision XY plotter featuring a robust metal H-bot structure and a generous 35x35cm work area. Designed for DIY enthusiasts, students, and creators, it connects seamlessly via USB to laptops and PCs. With almost complete pre-assembly and lifetime software support, this plotter empowers you to bring intricate designs and handwriting projects to life with professional accuracy.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Sneha T.

Received my product in pristine condition. Great service overall.

1 month ago

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

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Compatible Devices	Laptop, Personal Computer
Color Name	A3 Working Area
Batteries Included	No
Batteries Required	No
Brand	iDrawHome
Manufacturer	iDrawHome
Item Model Number	ROB-045
Connectivity Technology	USB
Material	Metal
Product Dimensions	35 x 35 x 17 cm; 2.44 kg
Item Weight	2.45 kg

iDrawHome A3 Work Area Metal Drawing Robot Kit Writer XY Plotter iDraw Handwriting Robot Kit 3D Printer/Corexy/Hbot Structure Support Laser Engraving

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