AT&T SynJ SB67108 Cordless Expansion Handset for the AT&T SynJ SB67138 & SB67158 Small Business Phone System

Worked for many years in my former office

We had for 10 years a Panasonic phone similar. A base and 4 extensions, we have 3 phone lines. It finally died. We bought an RCA phone from another vendor, a base and 4 extensions. You won't believe, if ONE person picked up a phone call NO ONE could use any other liens or phones. Stupid. So I returned it and looked here on Amazon.There are some reviews here that the portable handsets didn't last long and made me wary to buy it. But we went to every office supply store and computer store in Atlanta and no one sells a phone that will work with 3 or more liens. So we took our chances on the AT&T setup.We are very happy.We work from home, a 3 store condo With the double antenna the other wireless handset works great 2 more floors down.Setup was a breeze. Registering each hand set to the base took 45 seconds per phone. 2 people can be on the same line with someone else, that wasn't possible with our old Panasonic.Intercom is easy, everything.We did not setup voice mail, our phone company supplies it for us.The only CON (small thing) is a feature. if you pick up line 1 and think "I should really be on line 2" and you just push line 2, you expect line one to hang up. It doesn't, it puts line 1 on hold. So 2 lines are "in use" easy to learn. if you pick up line 1 and want instead to make a call on line 2, hang up the phone and push "2" and go from there. The reasoning is this. if you're on line one talking and someone calls on line 2 you don't have to click HOLD. Pushing line 2 automatically places line 1 on hold.So we are hoping the phones last well, they seem solid enough.We highly recommend this phone. By the way for the base and 4 handsets we spent about $575 and other places on the internet had "similar" at&t phones for 50% to double that. Thanks Amazon.we are prime members. We ORDERED this phone system on SATURDAY and Amazon has carriers who pick up on Saturday and Sunday at their facility. We got the phone on Monday. Phew. Great service.

I bought an entire system. The base + 9 handsets. I am in a medical office and having a multi-line phone is absolutely mandatory so that anybody can answer the phone and also easy handoff to other staff members. We had the Panasonic system for over 5 years. The keys were all worn out on the handsets and the staff had some issues with it too so we decided to switch over to this one. Initially the staff were happy with this system.The base station broke after ~1.5years. 2 of the 4 lines would not work. The other 2 lines would work fine. Very disappointing.We bought another base and were hopeful to stick with this system. However, the staff brought to my attention that callers placed on hold would magically disappear. And apparently this has been happening for the entire time we've had this system. That caught my attention and upon further investigation, I was able to reproduce this behavior. About 1 out of 15-20 calls placed on hold could not be retrieved. The caller would just get lost in phone-space. The phone line would be occupied. However, when we pick up the handset we would not hear a dial tone AND we could not hear the caller!! This is nuts and absolutely unacceptable. Callers were placed on indefinite hold with no way to get them back. Can't believe it. After ~10mins (I think), the caller would be dumped to the built-in voicemail system. Dumping callers who have been on hold for too long to voicemail is a feature of the phone. It's a great feature.HOWEVER, we do not use the built-in voicemail system. And I was unaware of this behavior of losing callers who are placed on hold. And while the staff knew something was wrong, they didn't investigate or brought this to my attention. When I went to investigate and found this behavior, I went to retrieve the voice messages on our phone. I found that we had hundreds of messages, all the way back from when we bought the system 1.5years ago. It was disturbing to hear all those messages (remember, we are a medical office). We are dumping this system. It's not dependable. Unfortunately, the Panasonic system has been discontinued so we can't switch back to it. We will be looking at some small PBX system. Amazon sells one and we'll start with that and see if it meets our needs.

We use these for work and bought some additional handsets when we expanded to a larger office suite -- we can even go across the hall to the community breakroom and there is NO static whatsoever! Pairing these to the base unit takes about 30 seconds, and the whole system made our move to our new space practically effortless -- we had very little work to do to hookup our phones since only the base unit actually required a phone jack.I usually use this unit for several days at a time before placing back on the base to charge. I don't use the phone for long periods of time, but can go pretty much all week using less than 1 charge and simply put it back on the base for the weekend.FYI - you can also call between these handsets like extensions using the INT button, if your coworkers keep the same handsets all the time.

7 years with no problem