

Full description not available
| Best Sellers Rank | #133,831 in Books ( See Top 100 in Books ) #28 in Service Industry (Books) #83 in Customer Relations (Books) #89 in Hospitality, Travel & Tourism (Books) |
| Customer Reviews | 4.5 4.5 out of 5 stars (164) |
| Dimensions | 6 x 0.43 x 9 inches |
| ISBN-10 | 0595367267 |
| ISBN-13 | 978-0595367269 |
| Item Weight | 2.31 pounds |
| Language | English |
| Print length | 172 pages |
| Publication date | December 20, 2005 |
| Publisher | iUniverse |
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