PanasonicNN-SU696S Microwave Oven, 1.3 Cft, Stainless Steel/Silver

I had this exact microwave for years and love it. There is no light when you open it, just when it is running. That was something I got used to. I realize they have 'inverter' ones now, but I really wanted the same model since my older folks and I were used to how it works. After searching and seeing a post with a photo, I ordered it. The microwave did come sooner than announced, can't complain about that. Plug it in and works great so far. My older one started the clock count down but the motor and turn table didn't move unless I tapped the counter or held the top of the door shut tight. So not sure if it was just unbalanced or wanting to retire. It's simple to use and if it is anything like the old model, it should be reliable.

This unit has performed as expected up to this point, good quality and price as well, recommended.

This one works. It's quiet. The door open button started sticking a few weeks in. It doesn't self start after pushing the 30 second option. The interior light only comes on when the microwave is running and it isn't very bright. Our former microwave was nicer, but it quit working, so what can I say? This one does the job even though I'm not very excited about it.

I am having a problem with my Panasonic microwave and no one is helping me to return it. I expected to be able to return it to Amazon as defective because it has started to make weird noises whenever I try to use it. I have become scared to use it. And, it is all I have to cook with besides the toaster.

Ordered this microwave after my previously one broke, arrived with a broken part so I contacted Amazon. Amazon had greater customer service but was unable to send the part and told me it had to be done by Panasonic, which shouldn't have been a big deal. I emailed Panasonic initially and was told to give it 48 hours, no response. Tried calling them, was told there would be longer then average wait times, which is no big deal I worked in a call center when I went to college so waiting on phones doesn't bother. However, I never was able to wait for a representative as it the asks you to describe the issue, upon describing the issue the voice would tell me to check the website and then end the call. Tried this 5 times on two separate days, even tried saying "I need to talk to a representative" and was told my answer could be found on their website.So logically, I went online at this point to use the online representative, got to the point they sent me an email to verify my purchase. Which I did, and was told give it 48 hours, then they never contacted me again.It could very well be the worlds greatest microwave and I will never know it because Panasonic customer support was created by someone drinking a 40oz of Windex to wash down their dinner of lead paint.Edit: Shortly after writing this review Panasonic contacted me asking for my address to send a replacement part.

This microwave is horrible! I rote this part a month ago but see my update below: We’ve had this microwave for about 15 months now. It heats things fine. It’s not overly noisy as it runs or with it’s beeping. BUT the buttons!! OMG, they drive me insane. So there’s only three things a microwave user has to do: insert food, push the buttons, close/open the door. I use the microwave all the time and step 2 is maddening! The buttons are made to appear touch sensitive but they’re actually push buttons. Push buttons are fine, I like push buttons,, but I like push buttons where there’s a BUTTON. Every single time I use this microwave, I have to push so hard on every button (every number, every reset, every start/stop) that my finger shakes and bends. I even tried putting puffy stickers on them to make sure we push directly on the button and it doesn’t help. You have to be exactly in the middle of each button and push HARD to get a response. I’m about ready to throw the thing in the creek and get a different one. Didn’t they have their people test this with regular use first? I’m guessing not.UPDATE—- DANGER!!Now this microwave has added a new feature. It’s been experimenting with it for about a month. When it’s done microwaving, it doesn’t stop zapping! It’s scary and dangerous. It doesn’t sound right and at first we thought maybe there is a fan issue but after several times of not getting our coffee out immediately (after warming for the same amount of time we usually do) then coming to get a minute later and finding it boiling (or boiling over), we realized it’s still microwaving! Unplugging it then plugging it back in worked at first but not now. The only thing that makes it stop microwaving is leaving the door open. It’s crazy! And SO DANGEROUS! It could start a fire doing that! And hopefully it’s not microwaving us too! It’s extra loud now whenever we close the door. I tell the kids to stay away from it.

I was hesitant on getting a stainless steel finish, but am happy with it. It is similar to the Panasonic I replaced with this one. A few different functions, which are easy to understand and make work. The Panasonic I replaced with this one was 32 years old!! We definitely got our money's worth out of it If you are looking for a new microwave, I don't feel you will be disappointed in this one.

This is my honest review. I loved it at first. It heated up everything evenly and quick I didn't even have to have it to heat up for long. we hardly use it because we have other things we use like air fryer etc. We only use it when we want to heat something up quickly. So I have had it for 3 years and now it will cut on but it will not heat up the food. Now I have to buy a new one because the amount of money it cost to get it fix is expensive so I'm just better off getting a new one. My last microwave lasted longer than 3 years I had it for almost 7 years. So I would buy at your own risk. For only working for 3 years its not worth the money to be honest. I bought cheaper that lasted longer.