This scale was marked as a "newer version" of another renpho scale. how can i tell the difference between all the renpho scales on amazon?

Hi customer, This scale is used with our new APP (Renpho Health APP), the specific product parameters can be checked in the Amazon listing. Please contact Renpho Customer Service Team for more details in the way given below, we will troubleshoot for you after receiving your message: - Message us through Amazon buyer-seller messaging services - Call us at 1-(844)-417-0149 Thanks

App no longer records weight? It noted the 1st 2 times, none since. Scale works and Bluetooth icon blinks on display, what might be the issue?

Dear customer, After the first successful pairing, our scales have been recorded. In future use, please turn on Bluetooth and GPS (for Android) and open our App and go to the measurement page in advance, and step on the scale to wake up it, then the scale will automatically connect with the mobile phone. Tips: Please click the body fat scale device or "Start measurement" under the card to enter the measurement page. Note: Please stay at the measurement page for a longer time, do not exit it when you weighing. If the data do not sync to your APP account, please try the "Bluetooth Anomaly Detection" function and let me know the ERR code: 1. Open the app. 2. Go to “Me” section. 3. Select “Bluetooth Anomaly Detection” and click "Body Fat Scale" and follow up on the instructions. 4. Submit the abnormality report. 5. Provide the ERR code to us. We will pass your issue to our tech team to further diagnose the problem. Tips: 1. Please measure with barefoot and wait for the scale to auto-shutoff(about 15 seconds) before stepping off. 2. Please ensure Bluetooth and GPS(For Android) are enabled on your phone; otherwise, the scale will not connect with your phone even if you open the app. 3. If you use the scale without opening the APP, the measurement will be stored in the scale, you need to wake up the scale to sync the stored data when you open the APP next time. Thanks.

How does the scale determine subcutaneous vs. visceral fat?

Hi Sammy, Please note that our scales use bio-electrical impedance analysis(BIA) technology to offer you the data. The data obtained by BIA bio-electric measurement is closely related to the following parameters: body impedance coefficient/height/weight/age/gender/Athlete Mode status/Athlete Mode status. Subcutaneous fat is the jiggly fat visible just under the skin. Subcutaneous fat is normally harmless and may even protect against some diseases. Visceral fat is fatthat surrounds the organs. Though it is not visible from the outside, it is associated with numerous diseases. Thanks

Does this scale work with wifi, or do i have to carry my phone into the room with me to weigh so it can connect via bluetooth?

Dear customer, This scale is a Bluetooth scale, and cannot connect to WIFI. Please click here to get more info about our WIFI-Bluetooth scale https://www.amazon.com/dp/B085LBMP4Z Thanks

Elis 1 RENPHO Smart Body Fat Scale, Digital Bathroom Weight Scale, Bluetooth Wireless Body Composition BMI Monitor, 11x11 Inch, 400lbs

Details

Description

Common Questions