SR SUN RISE 12 Inches Bathroom Luxury Rain Mixer Shower Combo Set Wall Mounted Rainfall Shower Head System Brushed Nickel Finish Shower Faucet Rough-In (12 Inch, Brushed Gold)

I did a major bathroom renovation where I added a walk-in shower. I knew that I wanted a rainfall shower and wanted a wand. I looked at tons of shower systems but either I didn't like the looks or it was way too expensive. I finally found this shower system and it was exactly what I pictured and the price is great. It seems to be really well made (solid and heavy, no plastic parts). Packaging is efficient and they provide you with extra washers and parts (and even white gloves to wear so you don't get fingerprints on it when installing).I will warn you that you need to pay attention to the specs of the rough out plumbing. The drop ear elbow needs to be slightly recessed from the finished tile. This caused a problem with the installation. My contractor didn't pay attention to that detail, and after the tile was on, the drop ear elbows to supply the shower head and wand were too deep to accommodate the SR Sun Rise fittings. This could have been an expensive problem, and after trying and failing at several solutions, I ended emailing customer support. I explained the problems of the fittings being too far in and also told them that the contractor rounded over a brass fitting that he tried to force in. I asked if they had any suggestions about how to deal with the supply fittings that were too deep in the wall. I was extremely pleased with how my problem was handled. They sent out not only a replacement brass fitting, but they sent me out two brass extensions to solve the problem of the fittings being too far recessed. I was able to install the shower myself using the extensions they sent. I emailed customer support on a Saturday (6/15) and received the extensions and brass fittings on Monday morning 6/24. They solved my problem, did it quickly, and didn't charge me for the extra fittings. That's great customer service.Bottom line, this is a really nice shower system, seems to be well made, is beautiful and functional, at a great price, with excellent customer service. I highly recommend. Just make sure your supply fittings (the drop ear elbow) is installed at the proper depth before tiling.

We purchased this Square Rainfall Shower head with a hand held spray head, based on the positive reviews and the exceptional pricing. When we received it...... WOW, even better than we could have expected. This thing is built like a tank, and beautiful. This is the best looking shower combo we have ever seen, it puts all the kits we have looked at in all the major home improvement centers we have visited to shame! The price also put them to shame, $168 vs. $300 - $600, for the same type offering, give me a break!Two things we took notice of in the reviews;1.) The complaint of hammering pipes! So to head off that possible problem, we installed a 2-Pack of 1/2-Inch Straight Male Sweat Copper Water Hammer Arrestor. We installed these even though in the description it stats "The pressure balance valve has built-in two check valves to effectively eliminate water hammer noise." Better safe than sorry, and it's a $20 insurance policy!2.) The reversed water temperature handle! The cold, when turning to the left, and hot, when turning to the right. We have always seen the reverse, in every situation, whether it be a Hotel or the simple one handle shower valve. Always turn to the left for hot and to the right or the cold. If I'm wrong then the valve is correct. Well, I install is and sure enough, my wife turned the handle to the left expecting hot water and, YES it was cold, a verified complaint. So I reversed the piping so the hot water supply line now goes to the valves "COLD" inlet, and the cold supply line now goes to the valves "HOT" inlet. I think it's now correct but, more important, the wife is happy, so the law has been laid down!I think I covered the negative reviews that concerned me, as for the black paint coming off, I purchased the Brushed Nickel kit, so that won't be a problem!This thing is amazing, built better than any system I've ever seen. Packaged like a Kings Crown, so skillfully, that even UPS couldn't damage it, and I've seen packages where they have succeeded! And Customer service, it was excellent, also better than expected. The install was easy (except for reversing the supply lines, and installing the arrestors). We installed this in a bath tub conversion, to a tiled shower, and it looks magnificent! Don't be put off by any of the negative reviews. I'm sure some of them are completely absurd, reading like they were installing someone else shower kit. And others that may have other problems that may need fixing, or they are just dated. Either way, I believe you won't be sorry if you decide to purchase this shower kit, we absolutely LOVE IT!Thank you "SR SUN RISE", for a fantastic Rain Shower kit, you made my wife very happy, and me too!