EAST OAK 50,000 BTU Patio Heater with Sand Box, Table Design, Double-Layer Stainless Steel Burner, Wheels, Triple Protection System, Outdoor Heater for Home and Residential, Pinecone

I purchased two East Oak 50,000 BTU patio heaters. The first one I purchased has been working fantastically for three years and I am thrilled with the performance. I replaced a previous patio heater that "looked cool' with a vertical flame, but did not give us enough warmth. The East Oak unit has a higher heat capacity and makes us much more comfortable on our patio. The paint on the base/cover for the propane tank has faded a touch in 3 years of full central Arizona sun. I leave the patio heater outside all year because the base/cover makes another nice little table in our patio area. Only slight paint fading in three years is very positive and a compliment to the quality of the unit. Most things fade much more quickly in the full sun in Phoenix. I purchased a 2nd patio heater that I never assembled during the first winter after purchase. "Winters" are short in Phoenix. the next year in 2024/5, we had very mild winter, even by Phoenix standards, so I never opened the packaging to assemble the new unit. I recently opened the box and assembled the heater (assembly was very easy, by the way). The patio heater fired right up, but the pilot light would not stay on. East Oak customer service was very helpful and gave me some tips on the phone and via email. When those tips did not work, East Oak asked for a short video of me trying to keep the unit lit. They determined the unit was faulty and are sending a replacement for the upper unit free of charge. The East Oak support staff have been fantastic to work with. I called them a couple of separate times and was on hold for less than a minute each time. The staff was knowledgeable and helpful. When it was clear my unit was deficient, they were quick to offer a replacement free of charge even, though the upper portion of the unit was out of warranty because I did not open the box and assemble the new unit for nearly 3 years. Patio heaters are a great outdoor addition in Phoenix in the winter where we often have 'no burn' days where we cannot have wood fires. I cannot say enough good things about our existing Eat Oak patio heater and the quick way East Oak has replaced my defective unit.

I purchased two of these heaters for a covered patio area. These were the highest BTU units (55,000) that I could find on Amazon. They are no joke. They put out a ton of heat (you can't stand next to them on the highest setting). The assembly was straighforward with clear instructions, and all of the necessary hardware. I had a question for East Oak customer service, and they were super responsive. One tip - it is easier to fill the weighted platform with the sand/water mixture before securing it to the base. If you need heat, don't look any further. Well made and works well.

Got a great price in July on this East Oak patio heater. Quick assembly in November and easy startup. Good heat distribution with no wind. However, starting smelling propane during use. Completed leak checks with finding no leak. Contacted Customer Support at East Oak. They quickly responded and sent me a new hose with a PDF on installation details. Completed replacement and tested new hose in less that 30 minutes - all fixed. Great customer support; I'll buy products again from East Oak.

This is a great heater for the garage and I imagine for the patio too. Unfortunately, it got too cold for patio use so I'll have to test that out in the Spring. I have tried using those sunflower heaters you put on 20# cylinders as well as a 200,000 BTU propane contractor canister heater in my unfinished garage, and what little radiates off of those does little to keep me warmed, and the rest, well just goes up through the trusses and out the ridge vent! Enter the patio heater. With it's large reflector, it reflects much of the radiant heat downward back to the floor where I want it, and surprisingly, very little goes over the heater - less than one would expect. So, why only four stars? This unit is delivered with "some assembly required." This was not an issue until I got to assembling the heater post and the heater head. The bolts and threaded inserts stripped out while securing these parts. The bolts to secure the head post extension were very soft and I stripped out one of the Philips heads in securing that part. I am currently using the heater in this condition, but when I start moving it around, I'm sure I will need to readdress this problem. In addition, the holes for the heater head didn't align well, and the head is slightly tilted. So, besides the assembly issues, I'm still quite pleased with the unit. It looks great and performs well and is like a heated oasis in a sea of ice! I'm sure it will be very enjoyable in the cool Spring and Autumn nights on the patio as well!

Just assembled this heater today and so far, love it! The hardest part of the assembly was pulling off all the blue film on the metal hood parts. We found it came off easier after warming the metal and film with a hair dryer. - I was not sure if I would need to fill the bottom with sand or water, so we assembled it without anything. Big mistake! FILL it first because trying to push sand into it after it is assembled was not ideal. The instructions were clear. We fully assembled the bottom and the top separately indoors so we only needed to join them with 4 small screws outside in the cold. It was easy to start and puts out a good amount of heat. So glad to have this for my patio!

What a beautiful product, out of the box the heater was fantastic and we enjoyed our first evening of taking the chill out of the air. Went to use the heater a second time and the igniter no longer worked, was a little bummed but sent an email off to East Oak and got a response from May. Within a few weeks (do to part availability) we had a new heater element from hose all the way to the heater box. Everything now works great. We are very happy with the product and May with customer service has been stellar! Thank you May and East Oak.

The heater really packs some heat. The installation couldn’t have been more easy. Tools were early labeled and the instructions was clear. The most annoying part of it t was taking off the blue tape from the heat shield. Also shout out to the other reviewer that suggested feeling the base with sand/water mix before installing the rest of it. Im sitting under it right now and it’s perfect for those cold chilly nights when I just want to go outside and have a cigar and drink. It def looks like it cost more than I paid for it. Very happy with this purchase

Great product. Shipped quickly and it was easy to assemble. Our family has thoroughly enjoyed this heater. Really heats up a fairly large area of our back patio. The rollers at the bottom make it easy to move around our porch. Nice touch. Highly recommend.