Video Doorbell (Wired) S330 with Chime, Dual Cam, Delivery Guard, Security Camera, 2K with HDR, No Monthly Fee, 16-24V, 30VA, homebase NOT Supported, Motion Only Alert

TLDR: Stop looking. As of 2024, this is the perfect doorbell. This Eufy Dual-cam wired doorbell is the second wired doorbell I’ve owned, although the first was a different brand. IMHO, it’s a major upgrade. This doorbell beats every other one out there right now, for several reasons. It can be used alone, or as part of a security system that includes cameras, spotlights, and sirens, or anything else you want to add using the ITTT system (unofficially/unsupported, but it does work). It has 4Gb of internal storage, which is the second reason I love this doorbell. It stores everything locally, instead of in the cloud. No worries about someone hacking your stuff, and seeing when you come home or leave, so they can ransack your place without being bothered. The list goes on. The next reason I love this, is that it has TWO cameras. The main cam is 2k resolution, and the bottom, or “package cam”, is 1080p. Both work perfectly, with far less lag than I had with the other one. I always hated that I couldn’t see my packages, and now with the two cameras, I can. Both cameras are AI supported. The doorbell will recognize humans, as well as packages, and gives you a snapshot of the person’s face. It will tell you when a package has arrived, and also when someone picks it up, whether that’s you or someone else. There are zero annual fees, and I was previously paying $50/yr for the cheapest plan. So in less than 3 years, I’ll have paid for this by not having to subscribe to a cloud service — just to use the doorbell I OWN. I can download any and all videos I want, or share them right from the app. Installation was a breeze. Use the included jumper wire to jump the two existing wire connections on the bell chime inside your house. Go outside and screw the baseplate to the house, connect the two wires from your old doorbell to the new doorbell, and snap on the doorbell to the baseplate. Done. The app walks you through setting it up on your phone, and it only took about 3 minutes total. The app itself is easy to navigate, and has loads of options for how to view the cameras, where to store the clips, and pretty much anything you can think of. You can also create groups, search for events, and add any other Eufy device to the app, from cameras to vacuums. There’s even a new AI-powered option called “cross-camera tracking” that allows you to follow a person automatically as they pass through your area of operation. I haven’t tried that yet, but probably will soon. Bottom line – I spent several months investigating what I considered the perfect security system, which includes a doorbell that can see guests as well as packages, and indoor and outdoor cameras. I wanted the system to store everything locally, have zero annual fees, and work as well as, or better than, any others. Eufy wins, and nothing else even comes close. Incidentally, I also have 12 other Eufy cams, both indoor and out, and everything works together perfectly. I hope this helps.

I just installed this Eufy S330 wired doorbell and so far it is fantastic. I have tried the cheap no name wired video doorbell in the $40.00 range. It had constant false alarms poor video quality but it was only $40.00. I have had two Nest wired doorbells they don't seem to hold up much longer than two years. One went dead on me and the latest one gives me very late notifications or just failed to notify me at all. I said enough of Nest video doorbells. After doing some online research the Eufy video doorbell had good reviews. So I purchased this S330 video doorbell. This is a review for the refurbished model. It was a significant savings ($50) and I thought I would give it a try. So when I plugged it in to my USB power supply and followed the instructions it worked great. I installed the included jumper wire in my old electromechanical doorbell on the wall I measured 16.5VAC at the doorbell. I installed the Eufy S330 and nothing at all, no lights or power! I figured this is why it was probably returned and went through a refurbishing process. On further inspection I noticed that the actual screws on the Eufy S330 are painted black or are anodized black. Also the actual contacts seemed to be slightly below the plastic housing of the doorbell. So I added two small tooth washers to bite into the screws and make a good connection. This worked perfectly. Why Eufy didn't do this from the factory is beyond me. Anyway I tested it and updated the firmware. Things looked pretty good at this point but the Eufy diagnostics was reporting that the transformer was not powerful enough. So I replaced the transformer with a 20VAC 1.5 amp one that I had lying around. The diagnostics reported no problem after the transformer swap. The video quality is really sharp and the colors are crisp. It blows away the Nest Video doorbell!! The lower camera for packages looks very good too. The notifications are quick within a second. So far I am extremely pleased with this Eufy S330 wired doorbell. I hope it lasts a long time. Just a few tips; make sure you have a transformer that will supply enough current to the Eufy video doorbell. The specs are 16-24volts A.C. at 30VA. So if you have a 20 VAC transformer you need 1.5 amps (30/20=1.5). 24 VAC would be 1.25 amps, 16 VAC would be 1.875 amps, etc. Also make sure you peel off the plastic on the mounting plate. This uncovers the thermal pad. This pad contacts the doorbell camera for thermal dissipation. The doorbell camera uses the mount for heat dissipation.

Their cameras always have issues when you try to view them after an alert. If I go to view a live feed just randomly, works great, loads 99% of the time. If I go to view a live feed after receiving an alert, it won't load 99% of the time. So a doorbell ring? Won't load. A person detected? It won't load. A package alert? It won't load. Their software has gotten considerably worse over the last few years, with performance falling off badly. I have multiple cameras from this company, and have gotten to the level of frustration that I am removing them and going with a custom wired solution across the board(to note, about half of my Eufy camera are wired for power, and have strong signals to the wifi). I used to recommend these cameras to everyone, now they are on the 'stay away from' list. DO NOT BUY

I would have given this video doorbell 5 stars except I spent four hours connecting it to my WIFI network. After trial and error, I found the WIFI issues (outlined below) and then connection went smoothly. 1) This doorbell only connects to 2.4 GHz networks. I have a dual band, AC router that works well with other "2.4 GHz only" items in my household. Not EUFY. I needed to create a guest network on my router that happens to be 2.4 GHz only. However, there was one more thing that needed to be done. 2) The phone that is used to setup the doorbell WIFI needs to be connected to the guest network during setup. After the doorbell WIFI is set up, you can reconnect the phone back to the main network. The setup procedure allows you to specify which SSID the doorbell should use but for some reason, it defaults to the same network that the phone uses and fails to connect. This is probably a software bug. After the doorbell was connected to WIFI, it worked great. Video is sharp and the "human detection" mode works very well -- very few false alarms. IR night mode is also very clear. I was so impressed; I then purchased the EUFY S40 camera that works very well also. I followed the above two procedure items outlined above to set up the S40 WIFI connection. The S40 WIFI setup went very smoothly. One other item: my existing doorbell transformer was only rated to 10 VA at 16 volts. I needed to replace that transformer with a "beefier" 30 VA, 16-volt transformer. The new transformer was only $20 and available at Menards or Home Depot. Transformer replacement is an easy job.

This thing is awesome. This is going to be long. Our old doorbell was a SkyBell slimline 2 which they so nicely decided out of nowhere they would discontinue the old app on June 30th and not bring that model to their new app after saying all their devices would move to the new app. It’s fine, I was fed up with it anyway. Grainy picture, never dang connecting when you try, always telling you to try again later, always saying it wasn’t connected to the internet, not picking up on motion even when someone rang the doorbell, missing video that should have been recorded but never was🙄 do NOT recommend that crap. So it led me to research what other kind of video doorbells were out there. I like ring and it’s quality but I don’t like that I would have to purchase a plan to access the doorbell and videos and that after a year or two it would cost more than the doorbell did! I don’t need yet another subscription service so I focused on video doorbells that didn’t force you into subscriptions. This was surprisingly not the highest on the lists I found, you can do your own research and see where it falls, you don’t have to take my word for it, but I liked the features it offered including ai learning faces. It seemed easy enough to install and the app even walks you through it. It comes with a wedge and a flat backplate in case you need to angle it away from anything. We had a minor wrinkle when the app said our existing transformer was capable and then crapped out a few hours later and it took a minute to figure out why the doorbell wasn’t working. I had a suspicion it would considering it was buzzing before this. NONSTOP. Since replacing the transformer with a more powerful one, haven’t had a single problem, or any buzzing 😁 There is no battery to take out and charge, this hardwired directly into our existing power from the SkyBell. It does not work with the large chime on the wall like SkyBell did, but it comes with a jumper so bypass it, the little chime this bundle came with is fairly loud, plus it dings your phone if you have that notification set up and it rings outside through the doorbell so the person knows it worked when they pushed the button and they don’t smash it to pieces. If you didn’t buy the chime with the doorbell, you will need to buy one if you want it to chime in your house. It’s a nicer chime, it’s one of those song ones not just a ding dong. It says you can connect with echo dots to play the chime other places in your house but I don’t feel that’s necessary for us. It’s a nice feature, just one I don’t use. You do have to plug the wall part into the chime box, it’s probably just so it can be put in a smaller package. In the app you can turn on a preprogram auto responses option for when the doorbell is pushed. You can set any time when it does it like if you’re at work, you can set it to anyone ringing it. It comes with three but you can change them. The picture quality is excellent and the motion detection is amazing. I think maybe a little too great. My plants out front keep setting it off every time there is a light breeze which is great it clearly works but getting 100 notifications in 5 minutes is a bit excessive. It’s a learning curve, I have been playing around with the sensitivity to see what works best and it’s on the highest when it sends so many notifications about every little leaf that moves. You can set it to pick up any motion or just humans, I have it set to both which again, is why I get so many notifications but I’m learning where I like it to be set at. It also has a customizable zone in the app you can tell it to ignore a certain part and have a pick up path where it will only focus on motion in that area. You can even snooze notifications motion or chime and you can pick a snooze time of 30 minutes, 1 hour, 2 hours, 6 hours or 12 hours. That’s pretty neat too. I absolutely love the dual cameras. I thought it would bother me having a black line across my screen or seeing double but it really doesn’t. I love that I can see the actual front porch where packages are left now where as before I could only see them if they were put far enough away from the front door or if they were a very large size. You can also change how the camera looks to you if you don’t like seeing the split screen, there is a Picture in Picture option. A very minor downside is that there is a more narrow field of vision than with SkyBell. I don’t know the degrees but I know looking out at SkyBell which neighbors house I could see down to, and with the eufy it stops short by a house or two. Do I really need to see that far though? I don’t know, maybe. Right now it seems like a very minor con compared to the many many pros of this doorbell. If anything, there are additional cameras that eufy offers that all connect to one app and hub and would increase the field of vision so it’s not all on just one camera to pick up everything. We didn’t need a camera on that side before but based on their doorbell it would be an upgrade to get more of their security system. Second minor con is the app is basically full of ads to get you to buy more. They offer security monitoring, more bases, cameras, sensors etc. They are not pop up ads so they get points for that, it’s tabs to navigate to for more information. A little annoying but a minor inconvenience. Package detection is interesting it definitely identifies packages but it also identifies my bag of garden soil as a package so I moved it. I’m not sure how it does with package theft but I had a package on the porch, it detected it and then it didn’t do anything when I brought the package inside. I even came around front so it picked me up picking the package up and it just told me human alert. That may have been the ai and it already learned I live here or I’m a familiar face so there’s no reason to think I stole the package but if it was supposed to notify me that package was picked up or gone, it did not. The ai familiar faces thing is part of the app. You can add tags to people that show up frequently and nicknames so it “learns” who lives there or who is a frequent visitor. Night vision is more impressive than I thought it would be. I watched many videos and read many reviews complaining this camera is black at night, it’s useless unless you’re right up on it and I don’t know what those circumstances were but I live in a neighborhood with street lights so it’s not very dark to begin with and this has no problem picking up anything at night. I do get less notifications about plants moving but the notifications I do get are cars driving by, stray animals walking in front and once what I think was a bug. So it’s working and picking up more than SkyBell did. The only dark park is right up front by the front door where it’s harder to see but not impossible. I think SkyBell had worse night vision than this one. SkyBell was grey scale at night, this one is color. I saw lights on the bottom camera when I flipped it over before installing, it was plugged in on the counter, but I don’t think it’s dark enough outside for the lights to turn on. I’m also not having the latency issues that seemed to be one of the other big downsides to this doorbell. One of the default settings is send you a notification and take you to the recording instead of the live view, you can change that to go to live view when you tap the notification. I find that it’s pretty instant connecting to the live from tapping the notification. Sometimes I miss the initial movement that triggered the notification if it’s something like a car driving by but if it’s a person it depends on if they’re sticking around or pressed the bell and left like a delivery driver, I usually catch the driver as they’re walking away. The doorbell did record whatever happened though and if you don’t see anything in the live view you can go check your videos. That’s pretty standard though for a video doorbell and it is faster than SkyBell which would take 15 tries or more sometimes to get the live view to load. Maybe there are faster ones out there, I don’t know. I didn’t come across one in any of my research. I had one issue where the app said it couldn’t connect to the live feed and I’m pretty sure that was an internet problem because nothing would load on my phone, I had to turn everything off and back on and it hasn’t happened since. I will edit this to add some photos of the camera in use. So far I am loving this video doorbell, the app and am looking into buying more things from eufy if they’re all this quality and easy to use. It was a fantastic purchase. I’m still learning how to use some features so I’ll update if anything changes. 02/14/25 update: so this camera does have an actual night vision mode that I didn’t realize because of the streetlights here. I have no idea what happened but one night the lights on the doorbell came on and I thought it was weird so I checked the app and found out it was in “night mode” which turns the lights on the bottom on. I’m not particularly a fan of this so I turned it off. It washed out the picture because there was too much light from the doorbell and the streetlights for that so it was hard in general to see and pretty much impossible to see anything past the porch so I have that mode turned off and it works for us. The package detection seems to still be in the testing mode and is hit or miss. It absolutely picks up packages but it also picks up our door mat or any moveable object in view of the doorbell. It will alert when the package was picked up even if it doesn’t catch a human picking it up (for example we came from the inside and didn’t trigger the doorbell but the it does notice the package is not there anymore and sends the package picked up alert) or it wasn’t a package in the first place (like the doormat and still sends the package picked up notice). I’ve never had a false human alert so that’s excellent. I had to turn the sensitivity way down so that’s also excellent in my opinion especially when SkyBell could miss people walking straight up to it 🙄. Sometimes it doesn’t send the doorbell ringing notification but I’m not sure if that’s because I already pulled up the feed when it said human alert so it just doesn’t or if it is still supposed to send another notification. I love the mute/silence notifications with a timer feature. If you’re out mowing the lawn, washing the car, gardening etc, it gets real annoying real quick to be told human alert so and so is at the door 400,000 times because you’re walking back and forth. (because we use ai face recognition and it will say our names when it picks up our faces which I love). You can even customize a greeting for certain people when they come up to the doorbell for example when you come home from work, or a kid comes home from school, or even your favorite delivery driver stopping by. In the new eufy app update if you have more than one eufy device on the same account, even not security related, they will all be in the app and you can see their data which is neat. Everything in one place but so far I still need the other app to completely control the not security related device. I do have pictures of the camera in use however they have my neighbors’ houses/cars and if it was me I wouldn’t appreciate my neighbor posting pictures of my house to anywhere without my permission so I will not be sharing those. Sorry if that’s disappointing. Since replacing the transformer, still no problems which is excellent. I’m very glad that was such a simple fix. As for latency, if you haven’t used the app in a few hours or closed it completely it does take longer to load either from tapping a notification or tapping the app than if you had just used it or minimized it. It’s not super long it’s definitely under a minute but it feels like forever sometimes. I have had a few times where it has told me the doorbell was offline and those haven’t been completely eufy’s fault. One definitely was, I had to force close the app and try again and then it was fine but the other times I blame our internet provider. One of the times they were doing maintenance and didn’t tell us that everything was kicked off, other times they had an outage in our area, one time our router had an update and kicked all connected devices off and they had to be manually added back. Still a great doorbell and an awesome purchase. I highly recommend this. I can’t really think of any cons other than the ad filled app but if that’s the trade off for no subscription then meh. I don’t think I should have to either have ads or a paid service but that seems to be the way things work lately so it is what it is.

This was one of the last Eufy cameras that I bought for my home security system. I wish it was the first, the dual camera allows you to monitor for packages. The door bell camera is high quality and a great value for the price. No subscription fees

I already have the garage door opener, so this smart doorbell integrated perfectly into my app and system. Great quality video and easy installation.

Update 5/7/2022: I bumped my rating up to 5 stars. Customer service has been amazing. They sent a new transformer and another replacement to make sure my setup is working 100%. They literally do not stop on coming up with solutions to make sure you are satisfied. Ring/Arlo/Armcest/Swaan/Lorex etc just don't go to the extent they do. For that I'm extremely happy that customer service backs their products. Update: Customer Service sent a replacement overnight which was awesome. Unfortunately only after one night the same symptoms of random offline and back online occurs. Since I have many other 2.4ghz IoT devices and have a scheduled reboot on my routers I know the router is not the issue since all other devices outside my house that are further maintain a strong connection with no issues. With even a replacement I'm going to a normal doorbell and using my swann hardwired security system as my means for checking who is at the door. So long Ring, Zmodo, Eufy, Lorex, Swann Doorbell, and Amcrest. I'm going old school to reliable connections. I had a zmodo greet pro doorbell for 5 years and it had its ups and downs so I wanted to move to something else that is also not subscription based. Unfortunately, after a week with Eufy, I'm disappointed. Pros: 1) dual cameras 2) included 35° angle bracket 3) all hardware needed to install and pretty straight forward installation documentation 4) looks pretty sleak(matter of opinion on this) Cons: 1) Customer service is not existing even during their published hours of operation. 2) My other IoT devices outside maintain a wifi connection. This drops connection every 8-10 hours and the only remedy is an entire power reset. (Not sustainable) 3) Does not work with existing doorbell chime 4) Camera is a very narrow field of view despite having two cameras. 5) the synced doorbell chime goes out of sync often. I'll be returning my doorbell and moving onto another brand once again. Enjoy your searches. So far I avoid Ring mainly due to subscriptions being forced and sub par hardware. My next stop will be the nest maybe.