SwissGear7366 Hardside Expandable Luggage with Spinner Wheels

I’m really sad that upon opening the box, the first thing I saw was that the handle was scuffed with black marks. It’s unclear how I contact the manufacturer, or how this can be resolved

First off, I read other reviews about this bag missing the cup holder - it's important to READ the description closely before ordering. The detail page clearly states the cup holder is only on the small bag (carry-on), not on the medium or large size. The tag that comes with the luggage says the exact same thing, I'm uploading a photo of it. On a check-in bag you rarely need a cup holder anyway, as you check it in as soon as you get to the airport. It'd also be another thing to break when handled by the airport employees.This is an absolutely beautiful bag. I have always used the 28-29" sized luggage bags for check-ins, but on my last trip to Europe I realized just how big and clumpsy it was to move around. So when one of the wheels broke on my then American Tourister Bon Air Spinner and I went looking for a new bag, I decided to go with this Swiss Gear in the 23" size instead. I LOVE the looks on this one, which was one of the main pros for me, it also comes in awesome colors that will be very visible at the baggage claim. And yes, even if it's significantly smaller than my previous 28" and I won't fit nearly as much in it, it will be so much easier to store, roll around, fit on the train, in the car, the taxi etc - just easier to travel with in general. I just have to learn to not bring as many gifts to my family. This Swiss Gear is expandable, something my previous bag wasn't, so that will help as well.It is extremely light weight!It rolls like a dream even when packaged with 45lb of stuff, much better than than my American Tourister. Same goes for the zippers, they're smooth like butter! The handle and "button" are also better than what I'm used to on previous luggage, there are no "hiccups", it's smooth, stable and very exact in its locking mechanism. No way to know how long it'll be this great, but for now I'm super happy with it.The only thing I'm missing are a couple of zippered pockets on the interior zippered "lid" between the two compartments. I had that on my previous bag and it was so convenient for smaller, flatter items. It's a minor thing so it won't affect the rating, this is definitely a 5 star luggage - and the price range is great too.

It holds a lot. Seems very sturdy except for the handle. It feels a bit wobbly, but has held up. So I guess it's ok.

I bought the 3 piece set in “evening haze”. The sizes of the suitcases are as advertised. They roll smoothly and feel very durable. They still look good as new after a few flights. Cup holder is a cool option although it’s not very practical. Color is as advertised. My only con, I wish the middle zip divider had storage compartments. Would buy again regardless!

This is the perfect suitcase. I have used it at least 15 times and it still feels brand new. It rolls wonderfully and I am often asked where I got it. Highly recommend, happy traveling!