LATTICIA OT Black F300-100, Automatic Coffee Machine with Grinder & Milk Frother, 2 Years Warranty

Simple, intuitive and no fuss machine!

This is a great coffee machine that makes a really good coffee. But the information regarding 2 years of manufacturer warranty is not correct, as I just figured out. After 11 months of usage, at first, it is not possible to find any contacts to apply for warranty service. When I contacted Amazon support, I was given a German email to write about my issue. After doing so, I was contacted by local service center in UAE, but suddenly find out that my coffee machine has only 1 year of manufacturer warranty. And this year is already expired because they count it from the moment of selling the item to Amazon, not from the moment of my purchase at Amazon. Next I contacted Amazon support service again and was requested for Service Denial letter from manufacturer. Then I contacted manufacturer service for denial letter, but they refused to share it because they were selling the item to Amazon, not to me. Then I contacted the Amazon support service again, shared this information and find out that they do not see any issue with fact that their product information is not true and misleads the clients. They suggested me to go to manufacturer service management and try to convince them that warranty is two years, and probably should be counted since my purchase at Amazon, not when Amazon has purchased it from the manufacturer. But according to manufacturer internal records, there is no warranty already.. When I asked Amazon support on this they said that they cannot help with anything because according to their records the warranty is 2 years. All that they can do for me it is to get the item back and issue the refund as an exception. But year ago I bought this coffee machine 600 AED less than it costs now, so I won't be able to get a refund and buy the same model again. But this is also not an issue for Amazon's support service , they denied to replace the item to the same model or to assist with warranty (previously sold to my by Amazon) anyhow. If I knew that 2 years warranty is not true, I would buy the additional warranty or the coffee machine from another manufacturer. But since I did not know, now I have to extra pay in both cases: if I want to repair the existing one or if I buy the same model after refund.

Machine was full of coffee ground inside and out. Used before sold as new machine.

Very good product and easy to use

Över förväntan. Är otroligt nöjd o glad för detta köp.

Excellent café et c'est le plus important.

Firstly, this machine makes a fabulous cup of coffee, latte, cappuccino or plain black or white. My trusty De’Longhi (over 10 years old) went bang so it was time for a new machine. Hard to choose a different maker but I’m glad I did. It’s beautifully made - solid and good looking. The setup is pretty simple and is just about fully explained in the first time setup in the manual. The setting to make it as hot as possible works well as I like my coffee really hot. It also takes the standard water filters (which improves the flavour) and they are cheap enough as long as you don’t but the ‘branded’ versions - so then you don’t have to faff around with the frequent descaling if you don’t use the filters (it also makes setting the water hardness a redundant feature). Some people are moaning about the endless cleaning cycles- don’t listen to them- it’s no more intense than my de’longhi was after each drink, just different- and I don’t mind at all. You can adjust the quantity and strength easily ‘on the fly’ which is nice as you don’t always have the same mugs/cups etc. the only drawback is that the ‘Costa’ sized latte glasses don’t fit under, nor the slightly smaller versions - but that’s no different to my old machine - so we’re now using mugs - but that’s ok as they actually take the same volume of liquid. I was cautious about not having a milk carafe, but actually it’s so much more sensible just having a tube and wand (purchased separately but absolutely necessary). You just drop the wand into your milk bottle- simples! No mess, no space taken up in your fridge. The clean cycle after making a milk based coffee does require dropping the wand into a receptacle with water - so I just have an old milk bottle filled with water stashed behind the machine for that. Again, you had to run a clean cycle on my old machine- so no difference there. It is quite quiet- maybe not whisper quiet as stated. It also makes 2 coffees/lattes at once - that’s really neat. All in all - very impressed so far.

Sehr guter Vollautomat. Bin Neueinsteiger und war sehr gespannt. Der Kaffee schmeckt mir hervorragend und ist sehr! heiß. Ebenso der Espresso. Nach jeder Herstellung von Latte Macchiato muss der Milchschlauch gereinigt werden. Das kostet etwas Zeit und einiges an Wasser. Bin aber sehr zufrieden und kann das Gerät nur weiterempfehlen , zumal es recht schmal ist und dadurch nicht viel Platz benötigt

Excellent coffee machine Easy to use