SHARK RV2620WD AI Ultra Robot Vacuum and Mop with Matrix Clean Navigation, CleanEdge Technology, Perfect for Pet Hair, Carpets, Hard Floors, Compatible with Alexa, Black/Mocha

We have had a Shark Duoclean vacuum for years, and it's been amazing for cleaning up after twins and multiple cats. But now that we have a much bigger house with lots of wood floors, we wanted to invest in a robot vac. We love our Duoclean so much that we didn't really even research other brands—we just went with what we know and love. And so far, it's paying off big time! We got the Shark AI Ultra Robot 2-in-1 Vacuum and Mop. My twins named her "Emily". The fact that she vacuums AND mops simultaneously is nothing short of AMAZING. Her mapping system is ROBUST. She spent an hour or so exploring our house and mapping it out, then I was able to name each room. You have the ability to set "no-go" zones which the robot will avoid completely, and create carpet zones where she won't go when she has the mop attached. With the app, you can select just a couple of rooms for her to clean, or the whole house. You can also have her "spot clean" any 5 square foot area. She has three cleaning levels: Eco, Normal, and Matrix. We decided against the self-emptying base, for a few reasons: 1. It's SO much more expensive, 2. I read it's really loud and we didn't want it to scare our cats, and 3. It only empties the dustbin—it doesn't do anything for the mopping reservoir. We knew we'd only do a few rooms at a time, so just emptying her dust bin after each run has been totally fine for us. When Emily is just doing her normal vacuum and mop runs, she's pretty quiet—no scared cats! Are there any cons? I'm not sure how well her cliff sensor works—she almost fell down the stairs when she first mapped out the house, but I was there to stop her. But not a big deal, because I created a no-go zone around the stairs. Also she doesn't do spectacularly well on carpets. But she does good enough for me! Overall I am THRILLED that Emily has joined our family!

This review is about SHARK RV2620WD AI Ultra Robot Vacuum and Mop with Matrix Clean Navigation. Seems reviews on Amazon are mixed up between different models, so it can be misleading. I also have Roborock vacuum and bought this one due to mopping function which I haven’t been able to try due to issues listed below. 1. Mapping: It doesn’t map the home correctly as far as I can say after repeating multiple times. 2. Carpet zones: it fails to create carpet zones after multiple tries. this is important if you want to use mopping mode. It has a hard time getting on my thin rugs. Nine out of 10 times it doesn’t go on the rugs during carpet, recognition mode, but it does go on those rugs during mapping mode. Go figure! 3. With auto recharging enabled, during the Cleaning runs, it returned to the dock after battery dropped to 90% from 100%. Only after disabling auto recharging, it continued cleaning more than few minutes. And even during those runs, Never cleaned all the rooms selected but only a small section, and then returned back to the dock. This behavior is repeatable. It took about half an hour to clean a small section of the room. Can’t imagine how much it would take to clean the whole house which I have not been able to do successfully with this robot vacuum. 4. In the app you cannot see the robot path in realtime unlike Roborock app. 5. The push notifications are enabled in the app and phone settings but I do not get any push notifications from the robot activities. 6. After trying more than 20 times so far, the robot has not vacuumed the home a single time as selected in the app, only partial sections. It seems this product was released before it was ready for consumer release or at least before the software, the firmware, and the apps were ready for this model. Very disappointed. It seems as if they haven’t done much internal testing for this robot vacuum else I can’t believe why this model was released to consumers. Update:12/19/23: I tried mopping function by selecting only 1 room with tiles Unfortunately even that doesn’t work as the robot really has a hard time navigating and covering the room. It kept on mopping a small tiny area of the room for a very long time and then missed larger other sections of the same room. Eventually ot ended up in the other adjacent room which was not selected for cleaning. Mopping does work okay when it works. Clearly the “AI” name in this model is a big marketing gimmick and the laser radar function does not work. This is the worst robot I have ever used. AVOID at all costs even if it’s free as it does not work at all and will end up wasting lot of time for you.

Very nice vacuum. This robot cleans the floor as advertised. It does a great job. The box was a little damaged when received. But, the factory packaging was enough to keep the inside from damage. For future shipments I would recommend placing the original box into another box to prevent any possible damage.

Vacuum works great and doesn’t bang into things like the roomba. This has a good sensor regarding what’s in front of it. Also runs quieter than the roomba. I think the dust bin can be messy to empty. The app is poor compared to the roomba. Setting the schedule isn’t as flexible and god forbid if it loses WiFi connection. It literally won’t work b/c it says it isn’t connected, yet it is not letting me connect to Wi-Fi. I probably have run the mop 3 times and now it won’t work. Says the fluid chamber is empty when it is not. Other than the app and the mop being nonfunctional, this is a good vacuum. In hindsight, I should’ve just bought the vacuum, not the mop version, and saved some money.

I have a lab who sheds constantly . This is something I can’t live without

When it works it does a good job. Every time i want to use it though, there’s an error code or the sensors aren’t working. If it would stay connected to wifi i would be able to see what the error code is but it won’t stay connected. I would suggest a different brand maybe. Shark upright vacuums are fabulous but this one definitely misses the mark.

Great robot vacuum and mop!! My wife loves it. It made the cleaning easier. Been using it for almost 3 years and it still runs. If you replace filters, brush and mail roller from time to time, it will last many years working.

I’ve owned this item for a year after owing another brand. Noise level is average. Suction is below average. Still debris after running on the highest power. Durability is debatable. Fairly easy to use once you get it set up. Here’s my gripes. Shark missed the mark with these. The suction is mediocre at best even on the highest setting. Hair and debris gets hung up at the (very small) opening of the dust bin and no longer collects what it is supposedly sucking up. (We have two dogs, a yorkie and cockapoo for shedding reference.) The mopping feature is comical. If you clean your floors by dragging around a slightly damp wash cloth, this is for you! They will still be dirty after you clean. The water reservoir tank is defective. I’ve sent the whole unit back and have had several replacements and all of them have had the same issue. There is a small piece of hose inside of the sealed tank that kinks and you cannot access it to fix it. Don’t worry though, shark will honor the warranty and then your replacement will only be warrantied for half of the original warranty. Once that is up you are out of luck and will be replacing the $31.99+$10S&H reservoir every month! My $100 eufy had better suction.