TUMELLAStrongest Windproof Travel Umbrella (Compact, Superior & Beautiful), Small Strong but Light Portable and Automatic Folding Rain Umbrella, Durable Premium Grip, Fits Car & Backpack
A**T
Great product with real customer support !
After researching umbrellas I purchased 2 Tumella umbrellas in December of 2024. I was impressed with their having been developed in a European climate requiring an umbrella that was highly wind resistant, watertight and opening and closing automatically and swiftly. This seemed to be a perfect match for the New England weather in which I have lived for 65 years. After a couple of months of light use one of the umbrellas started to have an issue with the closing mechanism. I contacted the customer support via email and received a reply from Arvie within 24 hours with a few questions and suggestions. After submitting a video and further explanation of the problem Arvie informed me that a replacement would be on its way within days. In less than a few days a new umbrella arrived .These umbrellas are at a very reasonable price point with a lifetime warranty and construction that is very impressive. Customer service is at a level that just doesn’t exist anymore, or so I thought. Thank you Arvie and your team at Tumella . Keep up the superb service !
D**E
not windproof
EDIT 5/4/25: initially i wasn’t too happy with the umbrella i first received, but the company reached out to me quickly and actually sent me a new one to try out free of charge. i was able to finally test out the new umbrella, and it held up pretty good, considering that it was quite windy outside. the companies replies were quick, and she was eager to make sure i was satisfied with my purchase. i really appreciate it and i am super happy to finally have an umbrella that works for me! thank youthis is literally my first ever amazon review- i bought this umbrella a while ago since it was advertised as a wind proof umbrella. i tried to get one that was similar to an older one i bought that i unfortunately lost that was actually windproof. this umbrella is not windproof. it flipped on me twice on separate This is literally my first-ever Amazon review. I bought this umbrella a while ago since it was advertised as a windproof umbrella. I tried to get one that was similar to an older one I bought that I unfortunately lost that was actually windproof. This umbrella is not windproof. It flipped on me twice on separate occasions. i probably got a defective one, but yeah nah. now i have to spend more money on finding a new one that actually works
J**G
Excellent Support Experience!
First, I received my replacement. I sent them a picture of the broken stem and they asked for the order number. I bought it two years ago!! Replaced and no other questions asked other than did I receive and did I test the new one. I give them five stars for great customer service. Emailed them, got a response within two days, got my replacement within two weeks. Thank you very much for my replacement. Very nice folks to communicate with via email. They kept their word for lifetime replacement.Next, why did I even try to get a replacement? Well, I really like my umbrella. Durable, opens/closes easily, compact and sturdy. It holds very well against strong winds!Why then did it break and needed to be replaced? I accidentally stepped on one of the ends and broke the stem. Not because it did not hold well through heavy rain, strong winds, but was my mistake.Wish you well Tumella company!
K**S
I'm Happy!!
This umbrella is a good purchase. Definitely wind resistant. My biggest complaint is it doesn't open as big as I thought it would and if you're using it when it's steadily raining the amount of water that drips off the end is pretty significant. Which matters if you're sharing it with someone, because if they're not close to you, the water dripping will end up dripping on them. Price wise though, I think it's a steal. In the past I've paid more money for inferior umbrellas. This brand will be my go to from now on. For me and for gifts.It opens so quickly and truly with one push of the button. I've operated it one-handed several times already. Closing it does take two hands. Make sure you press the button that you press to open it and then push down from the top of the umbrella. You can't grab it and then try to pull it down. I would definitely purchase it.
Trustpilot
3 weeks ago
2 months ago