SmartDoor™ Never Rust Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smart Device, Smartphone Controlled, Customize Schedule, Multiple Pets, Medium

I was using without any problem a cat door from SureFlap, but I wanted to control which cat could go out and when. After some research, I decided to buy the SmartDoor which was supposed to do the job.When I received it I learned I needed to spend an extra $100 to mount it to a wall. That door is big, much bigger than the SureFlap, hence a large hole in the wall, and a very cumbersome installation.The setup with the app is not straightforward, and the app is not as easy as it should be. If you need to change something in the schedule you cannot, you have to delete the scheduled action and reprogram it.I understand the idea behind the frosted flap, but an option to get a transparent flap will be appreciated. Imagine being a cat and having to use the door not knowing what's going on on the other side. My cat used to enjoy their personal window with the previous cat door.The main issue is the door randomly not reading the microchip leaving a very frustrated cat not being able to use the door. The other problem is the very very very slow process of unlocking the door when a cat is in front of it (that's when it works) which leads the cat to walk away from it before it's fully unlocked.I'm very pissed off to have spent a lot of money on something which doesn't live up to its promises. I can't even step back and reinstall my previous cat flap, the hole in the wall is now way to big for it...

I liked the easy installation and functionality. I have had trouble keeping the collar fob on my dog’s collar. The attachment part on the fob seems to be too small to stay on the key ring circle. I have a call into the company but have not received a reply as yet. All said it works well and my dog likes it.

This is an unreliable hunk of plastic that does not function as advertised; eats battery life too quickly and left a giant hole in my door. Ok. The hole is my fault. But the rest is PetSafe. The “Smart Mode” randomly turns off. I go through 12 C batteries a month at least. And even when it’s ’working’, it won’t open for dog. Don’t waste your money.

Awesome product and works just like its advertised. Only thing I don't like is that it runs through batteries every 2 months or so but that might be because my cat takes a few tries to go through. No complaints at all

"v1.01 is not supported by the app anymore, please call customer support for a replacement".I don't have ability to get a replacement because it's technically used, and I'm wondering if there's even hardware advancements made since v1.01.. I called the company and they took foreverrrr to get ahold of, the first number they gave me was to a RECYCLING CENTER! and this was given to me directly by a representative on their website!! That's ridiculous, not even a typo because it's all over their website I realized later.But anyways I found a USA/Canada number eventually, and after waiting forever I got ahold of someone that ended up forwarding me to the technical department, who tried obfuscating the fact they just didn't wanna tell me, I know he could of found out if he didn't know, and the lady who forwarded me to technical told me they'd 100% answer that question, I got litterally no information about the hardware advancements whatsoever in any way, even when directly asking about the wifi module and RFID antenna/module.So the app locked me out, and the door won't work whatsoever without the app, and I'm wondering if they locked me out because they upgraded the hardware since v1.01, or if this is just a bigger political scandal in itself, the software locking me out of something I buy is something I strongly disagree with, and a new standard needs to be set for smart products in general, they should not be allowed to do this, it's 1 thing if the v1.01 hardware was shotty, but entirely different to lock users out of their own belongings JUST because they can.. And if the hardware was shotty in v1.01 that's their own fault, no good reason whatsoever to lock people out of the app, not needed and that's coming from a technical pro who codes for fun for about 16 years now.The wifi light on the product housing actually stopped lighting up at all when I was tinkering with the door, the Bluetooth and wifi both were refusing to work, and I remember reading reviews that mentioned the same thing, even though I was locked out of the app i experienced this as well, and maybe that's a reason they wanted to abandon v1.01 but also not mandatory to lock people out just because problems that seem to be inconsistent, customer support maybe got tired of dealing with people complaining about the older versions, I'm not sure, personally I'm gonna order the door for full price and do further testing, and compare the hardware on the inside to see if there's advancements on the physical side, or if this is a bigger scandal in itself.Also if you buy this door, don't forget to call them and register your warrenty!Will edit my review after I receive the new version of this product.

I have never written a review before but this is an expensive yet super unreliable, poorly designed product. I want to save you the cost, effort, and time you will waste trying make this product work, only to ultimately find, as I did, that it is very poorly designed hardware and poorly designed software that will not deliver on its many promises. The app is very buggy and even after programming schedules you will find it resets often and may lock your pet in or out. The RF chip reader is very weak - even though it did initially find my cat's chip ID during configuration, it never detected it when the cat neared the door, so I had to rely on the collar tag which is not ideal, as my cat doesn't need additional tags on the collar that may fall off, get hung up, or otherwise annoy him. The door also often does not fully close, causing the motor to cycle as it tries to latch the door, which returns errors to the phone app, causing noise and wear and tear. I could go on but I won't bother and neither should you. This is simply an awful product, as most other customers have also found.

The media could not be loaded. I've combined the PetSafe SmartDoor (Med) & the PetSafe Extreme Weather Door Insert, and I'm happy to share that I'm not only very pleased with each of the individual products themselves, but also even happier over both the high degree of functionality, and the also very aesthetically pleasing end result! And yes... I would most certainly recommended both products, especially to all those who appreciate both quality and functionality.(*Please watch my included Video Review for more details)