MongooseStatus Mountain Bike, 27.5 Inch Bike for Men and Women, 21 Speed, Aluminum Suspension Frame, Steel Rear Triangle, Dual Suspension, Knobby Mountain Tires, Mechanical Disc Brakes, Adult Bicycle

Out of the box, the front fork was badly bent. I called vender customer service. They were easy to get along with and very knowledgable. The bike was replaced within a week. I have 120 miles on it now and I love this ride. Its a little heavy but very stable smooth ride with the mono-shock. Its a great road bike as well as a tuff stable trail/mountian bike. So far, so good.

This bike was a Christmas gift for my 11-year-old son. The bike arrived with forks that were seemingly welded on crooked. It was impossible to put the front wheel on the bike. We took it to a local bike shop, and they confirmed that the bike could not be assembled. We returned the bike, which costs us $160 to box and ship. The bike was received by Amazon on January 3rd, and we still have not received our refund. We needed this refund so that we could buy my son a bike that actually works. Here we are a month later and my son essentially does not have a Christmas gift. We have contacted Amazon and Mongoose several times, neither of which is an easy task, and we have received no assistance. My advice to you, if you are looking for a bike, shop local!! Our local bike shop has been so helpful, and they have affordable options. At the very least, it is a live person who is eager to assist you. I wish that we had started there! It is sad to see what has happened to Mongoose, it used to be such an elite brand. Shop around! There are great deals, and you won't have the headaches that this product has caused my family.

I bought this used on Amazon. It seems to be a good value for a low end bike, but at under $400, I would usually choose something without rear suspension. The fork was twisted to the side, which was probably why it was returned the first time. It could only be assembled after twisting it straight with clamps and vice grips. I didn't need to true the wheels or adjust breaks or derailluers so I found the assembly and setup to be reasonably easy. Mongoose bikes at most price points seem at least as good as other brands to me although cycling enthusiasts will be critical and resale value probably isn't as good as a more more respected brand or Co-op bike you might buy for a couple hundred more.

This bike is incredible! My son loves it! It’s lightweight, the color is the same as the image. Great purchase!

Like: Bike is perfect size for my son. Tires are nice and beefy. Shifting is easy but takes a little more effort that paddle shifters. Seat came with a tear and they sent a replacement immediately.Dislike: The front shocks are terrible. I’m 240lbs and I have to put a lot of weight on front fork to even get shock to move and when it does it is not a smooth movement. A smaller kid might as well have a solid fork.The bike is advertised as having disk brakes. They are not disk brakes.

Great choice

Front forks and brake pad welded on crooked. Cannot put the front wheel on. I cannot believe there is no quality control. How can they let defective crap like this through? Horrible product. I will never buy Mongoose again. China trash!

Absolutely gorgeous bike...It was so simple to put together, I didnt need to read the instruction booklet. I love riding this bike. The gears are simple to use and the brakes work extremely well...Thank you so much