Crosswave Turbo Vacuum Mop All in One Wet and Dry Vac Combo Hard Floor & Area Rug Cleaner, 3888A

This is a great product! I have bought one of these in the past, but a different model. I loved it! It was a $400 model, and after about 3 years, it quit sucking and left dirty water on the floor. I realized that there is a small house that connects the foot of the vacuum to the canister. It pretty much disintegrated. I searched everywhere to get a replacement hose, including calling the company. I was told that they do NOT make that replacement part for it. They offered me a 20% discount on a new vacuum. I was insulted. Why would I buy another $400 machine that would most likely do the same thing in another 3 years. Plus it was cordless and I was only able to do about 3 small rooms with it. However! I ordered this one and it works even BETTER than my $400 one, probably because it’s a “corded” version. It’s super easy to use, has great suction, and it’s easy to clean. I ordered a ”slightly used” one, because it was very inexpensive compared to a new one. I could definitely tell someone had used it, and did a pretty good job of cleaning it. It was in good condition. I figured if it breaks in 3 years, I can get another one and not feel ripped off, because I use it A LOT!! And if I get 3 years out of it, it’s worth it to me. Also, it does not NEED to be on its stand in order to self clean. That is another plus for me because I can be across the house and self clean it right there instead of dragging it back to its stand. It’s very light weight and I can carry it anywhere also. I recommend this model, but if you buy a new one, I also recommend getting the extended warranty.

Just used my new Bissell Crosswave machine for the first time and while cleaning my floors I kept thinking I should write a review. Then I went to empty the catch container and it was definite, I must write a review! First, this is my third machine in 13 years. I have a 3000 sq ft home with white marble tile in every room except the bedrooms where I have wood flooring. I live in SC a mile from the ocean and my husband runs on the beach every day and golf 4-5 times a week and refuses to go barefoot or wear slippers or some form of indoor only shoes. Needless to say I have sand, sand and more sand. Add to that the fact there is always something falling from the trees, and despite having an exterminator there are endless little critters of all sorts along baseboards. Until 2 years ago I had a sheltie with long hair so my Bissell machines have always had their work cut out for them and I couldn't live without one! The reason for this review? Well, with each new machine I've had, I've always found something new that made me like the newer machine best and this machine was no different. Between my long hair, and years of having a dog, I use to have to reach into the catch container with a paper towel and drag out all the hair and such. Bissell has added a screen with a handle that you lift out and all the solid stuff comes right up leaving only dirty water to be flushed down the toilet. No more digging into gunk! Just tap the screen onto a paper towel and clean up is easier than ever! I've read reviews stating this machine leaves puddles of water on the floor. My response to that is, either the machine was defective out of the box or the person doesn't know how to use it. You don't keep your finger on the trigger to release cleaning fluid constantly, but squeeze the trigger to keep the roller mop wet or for ground in dirt or spills. Add cleaning solution, then allow the machine to suck it up. Floors will be nearly dry immediately and surely dry within minutes which is also helpful with a husband that always seems to walk through the area I've just cleaned to get to another location within the house. And finally, having white marble tile floors I can tell you I see EVERYTHING!!!! While this machine cannot "mop" right up to the edge, it certainly sucks right up to the edge! Again, lots of little no seeums fly into the house, or baby spiders or "palmetto" bugs. This machine misses nothing! Its inability to "wet mop" right up to the edge is a result of the roller mop being set within the machine, so yes, periodically you need to go along with a damp cloth to wipe along the edge baseboards or cabinets, but certainly not every time you clean. Unless they found a way to have the roller mop exposed on the sides or front, which would make suctioning the water impossible, there's no way you can mop right along the baseboards. So for anyone who complains about that, well there's an opportunity for them to become the next millionaire once they come up with a design to do the impossible. So that's it! Had to right this review because these machines have kept my floors clean enough for my grandchildren to crawl around on for years and I can't imagine living without my Bissell Crosswaves!

Works really well! So easy to take apart and clean. Just wish it had a vacume wand attachment to get into hard to reach places. I dont recommend if you have a LOT of pet hair. It wouldnt handle much more than my one small dog.

Quick run down of the background here: I have about 1000sqft of tile/hard wood in my home. I also have a macaw, two cockatiels, and a dog who happens to enjoy shedding more than anything in the world. I don't typically review but wanted to for this since I read so many on both sides, and put off this purchase for months because I was terrified to hate it. I have used my crosswave twice, and I think in some ways there is a bit of a learning curve to getting the most out of it. All in all, I LOVE this and I don't say that lightly. We vacuum daily but, with all of the animals typically deep cleaning takes a few hours, as you vacuum, mop, move furniture, vacuum again, mop, repeat. Then you never fail to wind up with wet dog hair that she must have magically transferred onto the floor you've just cleaned 3 times :| This takes away all of that. Today, I tested for time and it took me 35 minutes to clean the entire house, including the time required to disassemble and clean the crosswave! I can't speak for anyone else but wanted to touch on some of the reviews I've read that had me questioning, and give my experience on them: -Poor Suction? At first I could see this and worried, but after some trouble shooting it occurred to me that, the suction just isn't as great when the handle is all the way leaned back, since the head lifts up from the floor a bit. This might be a bit of a design flaw I suppose, but once you figure it out? Smooth sailing. -Smelly to clean? Nah. I mean, think of it like a carpet cleaner except for hard floors. I imagine it might be bad if you leave it in there for a while but, under no circumstances would I use this and not it right after. It's simple enough. -Clogging? To be clear, I do clean up big things before I vacuum such as bird feathers, but I don't pre-clean and there is a LOT of dog hair. I suppose it could get clogged up but I haven't experienced this. -Spot cleaning? Ok, so I get this issue. I spot clean often (Birds are gross), so I don't typically have many dried up spills on the floors. Spots like right in front of the stove I have to go over a couple times, but they usually come up. If not, they've been so small that to me, it isn't a big deal to spray some cleaner and wipe them up. I don't think it spot cleans any worse than my steam mop or swiffer by any means. -Streaky? This I can also see. I have textured tile in most of the house so it isn't really a big deal to me as you can't see streaks. I feel like usually when I slow down the streaking eases up. I noticed that sometimes because it works similar to a vacuum I tend to move quickly and not consider the time needed to suck up the water. Again, think of it like a carpet cleaner but for hard floors. **I've also never used this for wet spills, and I don't know that I ever would. I'm not really in the business of making a mess of a mop for a job that could be easily done with paper towel and a squirt bottle, so I can't comment on that. All in all, I think it's worth every penny if it is for you. I don't know that it would benefit someone who didn't have a lot of hard flooring, and may be so-so on super textured floors such as stone with large divots. I don't think this would really replace a vacuum for anyone full time, but love it for once a week cleaning. Huge Pros for me: -The long cord. After reading reviews I opted for corded and am so glad I did, plus the cord is so long I rarely have to transfer it. -The head maneuvers from side to side well. -Makes the house smell wonderful! -Good over-all clean in a time saving way. -This fits under my short cabinets! I was so worried it wouldn't as my Dyson Cyclone doesn't! Cons: -You HAVE to clean it after every use, which only takes a few minutes but would be awful otherwise. -If you don't move slow, it WILL leave water streaks. -It does suction worse when the handle is too far extended. -There aren't measurements available for the head height of this anywhere online -The filter takes a few days to dry if inside. However once it was a nice enough day I put it into the sun and it dried in hours. Hope this helps someone, because I know I was up in the air for a long time!

TL;DR: Buy a more expensive vacuum, like a Miele C1 Turbo Team, on sale or refurbished. I've owned this for over a year now, and I will say it's probably not worth buying if you have lots of carpet or pet hair. The Pros There are some clear pros to this machine, so I don’t want to completely put it down, but I don’t think I would ever suggest getting this as a main vacuum. For what the machine can do, it's fairly small, and all the parts are serviceable. For example, the brush and canister are easy to take apart and clean. It’s also simple to make your own carpet-cleaning solution if you don’t want to keep buying the Bissell formula, and either option works well at removing odors from accidents. Cleaning urine and excrement off carpet works well as long as you remove any solid matter first. The Cons I have a small apartment with low‑pile carpet and a poodle mix, so I figured this would be a great small machine to lightly “shampoo” accident areas and also pick up pet hair and dirt. I was completely mistaken. This machine does get some of the hair and most of the dirt on my carpet day to day, but the suction is just terrible. Even when the machine has been fully cleaned and the filters replaced, it struggles to pick up anything larger than coffee grounds. Bread crumbs, pine needles, or food scraps from cooking were basically impossible for it to consistently pick up, and those “larger” objects would often clog the head or the hose leading to the main canister. Every time I use this thing, I have to account for how much prep and constant cleaning it needs just to manage my 500 sq. ft. apartment. The vacuum is also too large to get under any furniture and can’t be taken apart, so you’ll need a separate vacuum to clean under a bed or refrigerator. I find myself constantly unclogging the hose to the canister, which is incredibly frustrating. I’m fine with emptying the vacuum multiple times to clean my living area, but the fact that the main hose clogs so easily is maddening. Basically, every time I empty the canister, I have to unclog the hose — and you’ll notice the clogging because the vacuum stops picking up dirt long before the canister is full. Over time, the Bissell has only gotten more disappointing. The main pump on my unit was never strong enough to evenly distribute the cleaning solution, so I end up “mopping” with only half the surface area of the head, which makes shampooing take twice as long. After about two cleans, the plastic hood over the brush cracked with light use while trying to vacuum near the molding. Most recently, the power button for the hardwood‑floor mode broke after about a year, so I have to hold it down to keep that mode engaged. Thankfully, I don’t have much hard flooring. I’m only writing this review because the machine became so frustrating to use as a main vacuum that I bought a refurbished Miele C1 Turbo Team — and it’s so comically better that I wanted to write this as a warning not to buy e‑waste. The C1 Turbo Team was on sale on Amazon for $399 recently, and when I bought this Bissell it was $260. I know another $150 isn’t nothing, but even the C1 Classic would be a massive improvement over this vacuum. If anything, don’t buy this as your main vacuum. And if you can only buy one vacuum under $300, look into something else — because the more I wrote this review, the more I remembered how disappointed and frustrated I was.

UPDATE 5/26/20: Well.. it broke. And so did my heart. Looking into how to get a replacement now, because I love this thing so much. And for it to die a month later makes me so sad. Very disappointing. Y'all... This just arrived Tuesday and I feel like my life is forever changed. Truly. I had been waiting since before Christmas to buy this. I kept looking over reviews on this and other things. I'm not the type to spend a chunk of money on things like this. WHY DID I WAIT?! I am SO glad I finally got this thing. Just let the nice people take your money and hand this bad boy over. Trust me. Why was this so life changing? Well... So, for perspective of what I'm working with here... We have 8 dogs. Yeah. 8. Sometimes more. Insanity, I hear you say? Well.. yes. It's fine, though. Everything is fine. On top of 8 dogs we have 3 small kids and 3 adults living in this house. And we have a small farm... And it's Texas and it rains a lot. So we have mud. Lots of mud. And dogs. And children. And mud. Did I mention mud?? So. Much. MUD. Our floors are stamped and stained/painted concrete and it's lovely most of the time, but also a pain to clean because it's WHITE. White floors + 8 dogs + 3 children + mud = Do you see where I'm going with this?? It's terrible. Like... The worst. My daily floor care routine consisted of sweeping and then mopping with my O Cedar spin mop. Which I love. It's been the best little mop. But it also kills my back. Because with mud, you have to scrub. Especially if life interrupts and the mud DRIES. Anyway. So I did this horrid routine at least once a day, twice if it was raining, and spot mopping every time the dogs came inside as well. Can you say time consuming? And yet still I never felt like my floors were REALLY clean. It's maddening. So, I bit the bullet and decided to invest in my sanity and time a bit and cough up the money for this thing, in hopes that it would cut my time cleaning a bit, and perhaps save my back from hurting so much. I honestly had low expectations. I figured it probably wouldn't have great suction, and that the mop portion may not help a ton, but would at least be good for fresh mud, and so worth it for the constant spot cleaning, at the very least. Amazon got this to me by Tuesday. So I haven't had it very long, but I have put this thing through the wringer and it has come through the other side a valiant champion! I asked my husband if it could sleep in the bed with us... He wasn't amused. I just feel like it's earned it's place. Ok, so to start off my test run of it, I took on the hallway that I had let build up dirt over the week to see how it would do on that. Now. It did take time and slowly working it over the area, but it managed to get up all of that grossness that was on my floor. I was impressed! ... And slightly disgusted as the dirty tank revealed everything. Ick.. but also glory be! In celebration, and on a euphoric high, I decided to hit the living room, which I had previously mopped earlier that morning before the glorious arrival of this amazing machine. I cleaned out the dirty tank and refilled the clean tank and went to work. Wow! And again, gross... I can't believe how much yuck that was still on my floor after I had already "cleaned" it. Gag. I went on to do my whole house, and was simply in constant amazement. "Babe!! Look at it NOW!!" I'm fairly certain my husband was over looking at the Crosswave doing it's thing, but he humored me anyway and congratulated me each time. I love that man. Now, I mentioned earlier that I have 8 dogs, right? Well I forgot to mention 2 of those 8 dogs are German Shepherds, aka German "SHEDDERS." SO. MUCH. HAIR. All the hair. There's never not a hair tumbleweed in my house. Don't like hair? Don't get a German Shepherd. Great dogs. Lots of hair. The hair should be more terrifying than their bark. I have tried many vacuums in the past and because of my GSDs (ok and probably my long hair as well), I don't buy vacuums with roller brushes. It just never goes well. Hair gets caught in the roller, becomes useless, cutting it off it's often a pain or even impossible. No more roller brushes. That was a HUGE reason for my hold up on the Crosswave. Even though it promised to combat this, I was skeptical. Y'all... They followed through on their promise. So far-- and I've vacuumed up A LOT of hair-- hair has not been getting caught up in the roller. It DOES get a little bit just on the edges of the roller, where it fits into the maxhine, but it's so super easy to get off, I don't even count that. So huge win right there. It's been great at sucking up all that hair too! It isn't the strongest suction out there, but it is pretty great and definitely gets the job done! When I walk around barefoot I don't feel any dirt, hair, or grains of yuck! I loooove it. The tank is small, so it doesn't fit a ton of hair in there. So if doing some major cleaning it does require frequent emptying. I was essentially already doing that with sweeping and mopping anyway, so no big deal. The tank is super simple to clean out and I LOVE that they made a strainer for hair and solid items. I pull that thing out and dump the hair straight into the trash. And then dump the dirty tank out and rinse that. There is also a filter in there that needs to be checked, especially if you've done some dry vacuuming. A screen is over that catches hair and makes it easier to clean out. Overall I LOVE how easy the machine is to clean. The station really is good at cleaning off the brush like it's supposed to. Oh! Another great thing that exceeded my expectations. It doesn't leave a ton of water behind on the floor! I even used it on my hardwood floors and it did magnificent! It leaves very little water behind so it dries very quickly! It did great on our tile floor as well. :) So. Even with having to drag it across the floor slowly, taking my time, cleaning out the dirty tank frequently, and cleaning the machine after each use, it really is saving me a ton of time! I have been able to get so much more done in a single day thanks to this little beast! It combines sweeping and mopping, and there's just no argument there. It's fairly lightweight and easy to move around. Nothing like my old lug of a Kirby, but it is heavier than some things, like maybe a stick vacuum. I mean, it has a tank of water soooo.. I love that the head swivels! With little effort too! I was able to get to spaces quite easily and loved that! One thing on the head to note, it does not clean flush up to the wall! It does vacuum all the way there, but not mop. The brush can only get so far. So there's about an inch gap there. I plan to just clean those spaces when I'm doing baseboards or go over it with a mop. Not a biggie for me, but definitely worth noting for others! My other favorite thing is that my back is no longer aching! I'm 5'4" and I don't have to bend over oddly, or put any pressure into it to get the job done! I can stand up straight and use this perfectly fine. Hooray! This alone is giving me so much more energy and motivation to get more done through the day! Not to mention that I'm far less crabby when I'm not in pain. Eek. Overall I think this machine is a fantastic addition to my home and has definitely simplified my life already, giving me more time, less aching, and a far cleaner floor. I HIGHLY recommend the Bissell Crosswave Pet Pro Plus to anyone struggling with the floors and looking for a little peace in their lives.

Today was the first time I used this, I did not use my full-sized vacuum first. After about 30 minutes I noticed the brush absorbed too much dirt and it just started flinging mud out on the floor. I had to completely remove the brush and clean it in the sink, then re-mop what I had just done. Still need to use my Swiffer due to about a one-inch gap between the wall and the brush, so I still have to make a pass around the edges of the room. Disappointing vacuum based on other reviews that have RAVED over the abilities of the vacuum, but a small amount of doggie hair just gets tangled up in the brush or stuck to the floor. Instead of eliminating the extra step of vacuuming before mopping, I still have to use my full-sized vacuum. Overall, it didn’t reduce the work of cleaning my floors as I’d hoped. It's not terrible, and the vacuuming is really nice, but I'm just not wowed by the mopping. I continued to use the machine on a 2nd area of the floor, then a 3rd area. After a few minutes into each area, the mop wheels began leaving streaks and again the floors really didn't get very clean, the mop brush began leaving mud spots and wet hair on the floor. I had to hand clean the mop brush every few minutes. I was surprised because the way the rotating brush is designed would ensure a good job, but I've really not been impressed. It leaves wavey water lines and doesn't handle transitioning from hard floor to thin entry rugs well. If you're doing a small area rug directly from the hard floor you'll have lines of dirty water all around the rug, unless you pick the machine up and put it on the rug. I think it does a better job on tile. I'm honestly torn on whether or not I should keep it. I could get a better carpet/rug cleaner or go back to the broom + steam mop or broom + microfiber mop that I've been using. But I have back issues and was hoping this machine would be a help to me in keeping my floors clean, but as of today, it is more of a hassle than a help. It is always such a hassle to rebox, take it to the nearest UPS pickup (15 minutes away from home), and hope that it is returned and a refund issued. I live alone with a small dog so there's not much dirt to clean, so when this machine left more dirt on the floor than before I started ... very disappointing to me. I definitely have buyer remorse. Definitely not worth the $269. Update: I tried to give this machine another chance after going through the cleaning procedure. NOPE!! To clean the machine is more of a hassle than what it is worth. I understand that a little water may splash during normal cleaning of any machine but the tray should catch it. Unfortunately there was so much water under the tray that I had to bed over and clean it up. With sever back problems this is not acceptable. There should be no water at all to clean up. After reading my critical review from yesterday I decided to give it another try - trying to justify spending $269 on this machine. NOPE!! Again it left wet wheel streaks - repeatedly & nonstop, the roller cleans lopsided (even after ensuring it was properly placed), still leaves a dirty 1" space. Although there is a rug and hard floor setting there seems to be no difference in the way it cleans between the settings. Not sure about this one. I just know that when trying to clean my entry rug (following the directions) the machine stuck to it and stopped working until I pulled it off of the rug. One good note, it does clean well. If you don't mind cleaning more messes up after using this machine than it's for you. I can't justify the expense versus the aggrevation.

Highly suggest. Long review but these are the things I wanted mentioned when i was doing research!! I really wanted a vac/mop and looked at so many! The reviews on this are really all over the place but I felt the good outweighed the bad and chalked most of them up to user error and I was correct. If you use it properly it works fantastic. I will say just buy the hard wood floor brush right away. The multi surface brush it comes with left "marks" on my hard wood. Not acutal marks but you could see where those plastic pieces on the multi surface brush touched the floor once it dried and thay drove me nuts! 100% difference once I bought a hard wood floor roll for it. The cleaner it comes with also left my hard wood floor sticky and I barely used any so I bought a bottle of the hard wood and its beyond amazing. So nice to walk around with no socks and literally have not one piece of dirt stuck to you. I have 2 cats and a dog thats sheds insanely plus a two year old!! Now as far as cutting down on time cleaning... ehh idk. Is it easier? Yes completely but I feel like I was able to go quicker with my steam mop but my floors were NEVER this clean. Yes its as loud as a regular vacuum so unfortunately not something you can do a quick clean up if you wanna be respectful of your household or neighbors. My steam mop was so quite so that is my one downside but again for the clean that I get i can adjust my cleaning schedule a bit. Clean up after: took me 5 minutes to properly rinse and make sure there was no dirt left on the machine or parts. Plus the self cleaning helps out a ton so Highly suggest using that feature. I have not tried it on rugs yet! Or any sort of carpet so I will be keeping my acutal vacuum for upstairs bedrooms. I also kept my broom for big dry messes just because I dont wanna push this thing to much if I dont have to. I read a review that it picks up large dog food but eh im okay taking 2 seconds to sweep it up. The cord is extremely long. I can do my living and dining room from one plug. I went for corded because I wanted more power and didnt wanna have to stop half way thru to recharge anything or have something constantly plugged in.